Front of House Team Member

Stonegate Pub Company; Letchworth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading pub operator in the UK is seeking Front of House Team Members for Three Horseshoes in Letchworth. This role emphasizes teamwork and customer engagement as you help prepare and serve delicious food and drinks. You will contribute to maintaining a safe and welcoming environment for guests and team members. Ideal candidates will have a passion for hospitality and a desire to enhance the guest experience, embracing the company’s inclusive culture.

Benefits

25% off food and drink with Reward Card

Stonegate Xtra Rewards portal access

VIP entry to Pubs and Bars

Corporate discounts at David Lloyd and PureGym

Early access to earned wages through Stream

Qualifications

• Ability to connect with the team and contribute to a positive experience for guests.
• Willingness to learn and grow in a team-oriented environment.

Responsibilities

• Prepare and serve food and drinks.
• Offer friendly recommendations to enhance the guest experience.
• Maintain a clean and safe environment for guests and team members.

Skills

Team collaboration

Customer service

Food preparation

Cleanliness and safety adherence

Job description

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues,including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

The Opportunity

At Three Horseshoes, we are looking for Front of House Team Members who enjoy working as part of a team. We will provide all the training and support you need to build your skills. What’s most important is your ability to connect with the team and help create a positive experience for our guests.

Can you…

• Help prepare and serve our delicious food and drinks at Three Horseshoes.
• Offer friendly recommendations to enhance the guest experience.
• Contribute to maintaining a clean and safe environment for guests and team members.

A little bit about us…

We're a small batch of handpicked locals – your home for British hospitality. Regardless of the occasion, we’re here to serve great-tasting food and drink, with our guests at the heart of everything we do. A Grade-ll listed early 18th century coaching inn, the Three Horseshoes has offered hospitality to locals and passing travellers in Letchworth for over 400 years, and today is no different. We champion the traditional, serving indulgent Sunday roasts, warming pies, seasonal specials, rich desserts and more, all crafted with a pinch of the premium, and behind the bar is a wide range of cocktails, gins, wines and a host of craft and cask ales. Whether our guests are a Letchworth Garden City local or a welcome newcomer, we welcome them with long lazy lunches, hearty dinners, refreshing drinks or even Champagne brunches!

What's in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers
• VIP entry to our Pubs and Bars
• Corporate Discounted Rates at David Lloyd and PureGym
• Stream – Early access to your earned wages

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Three Horseshoes directly.