Front of House Team Leader

Pubsmiths; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A popular pub chain is seeking a Front of House Team Leader for The Coach House in London. In this role, you will lead and motivate the team, ensuring guests receive an amazing experience. Responsibilities include maintaining smooth operations and creating a warm and welcoming environment. Ideal candidates will have strong leadership skills and be experienced in customer service. Join a vibrant setting that offers flexible working, staff discounts, and a rich culture.

Benefits

Reward Card for discounts on food and drink

Online benefits portal for Team Leaders

VIP entry to pubs and bars

Flexible working hours

Corporate discounts at gyms

Discounted Dental Insurance

Early access to earned wages

Qualifications

• Must be 18 or over to handle alcohol sales.
• Experience in a similar role is preferred.

Responsibilities

• Lead and motivate the team to deliver a great guest experience.
• Maintain smooth operations in the pub.
• Create a welcoming environment for guests.

Skills

Leadership

Team motivation

Customer service

Job description

Location - The Coach House

Front of House Team Leader

About Us

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues,including Slug & Lettuce, Be At One, and Popworld, to name a few.We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

The Opportunity

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at The Coach House.

Can you…

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

We are part of a handpicked, small batch of British pubs, designed to be welcoming spaces for both casual visitors and regulars. Our focus is creating memorable moments in a vibrant, social environment where people can unwind, connect, and enjoy. We offer well-loved traditional food and drink, made with care and served in a way that feels like home. We’re dedicated to offering a warm, authentic experience where good food, good drink, and great company always take centre stage. Welcome to The Coach House, the best pub in Piccadilly. We are located in the heart of London’s West End. Our four-storey Coach House provides an unbeatable atmosphere for live sports, stand‑up comedy, and classic British food and drink. Our guests can experience live sport like no other with our over 15 fully HD plasma screen TVs, projector screens, and sports table service, ensuring they don’t miss any action. For those looking to celebrate something special we offer four private function rooms perfect for any occasion.

What’s in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
• VIP entry to our Pubs and Bars
• Stonegate Hotel Discounts
• Flexible working
• Corporate Discounted Rates at David Lloyd and PureGym
• Discounted Dental Insurance
• Stream – Early access to your earned wages
• Award winning development programmes

To be considered for the Front of House Team Leader position at The Coach House you must be 18 or over as the roles involves the sale of alcohol.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact The Coach House directly.