Front Desk Coordinator

BCO salon; City of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury beauty salon in London is seeking a Front Desk Coordinator to deliver exceptional customer service while managing appointments and operations. This full-time, on-site position requires prior front desk or sales experience and excellent communication skills. The ideal candidate will create a welcoming atmosphere and contribute to business growth through outstanding service. Join our dynamic team to elevate the client experience.

Qualifications

• Previous front desk or sales experience in a salon, spa, or luxury retail setting.
• Excellent communication and multitasking skills.
• Confident, outgoing personality with a customer-first mindset.

Responsibilities

• Greet and assist clients with warmth and professionalism.
• Manage bookings, client inquiries, and salon operations.
• Drive retail and service sales through confident recommendations.

Skills

Front desk or sales experience

Excellent communication skills

Multitasking skills

Outgoing personality

Attention to detail

Passion for beauty

Job description

BCO Beauty Group is a collective of high-end salons and beauty brands dedicated to elevating the client experience through exceptional service, innovation, and artistry. Our portfolio includes leading names in hair, beauty, and extensions: each with a passion for excellence and a commitment to empowering clients to look and feel their best.

About Tryo Hair Extensions: As one of the premier destinations for luxury hair extensions and expert styling, Tryo Hair Extensions offers clients a personalized and premium experience in a modern, welcoming environment. Backed by the BCO Beauty Group, our salon continues to grow and we’re looking for a dynamic, sales-driven Front Desk professional to join our team.

Role Description

This is a full-time, on-site role for a Sales Experienced Front Desk team member in Marylebone. The role involves welcoming and assisting clients, managing appointments, answering calls with professional phone etiquette, and providing top-tier customer service. Additional tasks include managing front desk operations, coordinating sales opportunities, and ensuring the seamless daily functioning of the salon’s reception area. This is a (Tuesday-Saturday role- 10am to 7pm)!

The Role

We’re seeking an enthusiastic and polished Front Desk Coordinator with a strong background in sales and client service. You’ll be the first face our clients see, creating an inviting atmosphere while helping grow the business through exceptional communication, product knowledge, and booking efficiency.

Responsibilities

• Greet and assist clients with warmth and professionalism
• Manage bookings, client inquiries, and salon operations
• Drive retail and service sales through confident recommendations
• Maintain a polished and organized front‑of‑house environment
• Support the salon team to ensure smooth daily flow

What We’re Looking For

• Previous front desk or sales experience in a salon, spa, or luxury retail setting
• Excellent communication and multitasking skills
• Confident, outgoing personality with a customer‑first mindset
• Organized, detail‑oriented, and proactive
• Passion for beauty, hair, and client experience

Seniority Level: Entry level

Employment Type: Full‑time

Job Function: Administrative