Food Team Lead — Customer Service & Profit Growth

Marks & Spencer Plc; East Hagbourne; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK retailer is looking for a Team Manager in Food. In this role, you will lead a team on the shop floor to ensure exceptional availability and 5-star service. Responsibilities include driving sales, supporting team performance, and ensuring compliance with operational standards. The ideal candidate should possess strong leadership skills and a deep understanding of commercial operations. This position offers a unique opportunity to impact the future of the retailer while fostering a collaborative and high-performance culture.

Benefits

Inclusive workplace

Career development opportunities

Qualifications

• Ability to lead a team to deliver excellent customer service and KPIs.
• Good understanding of commercial, visual, operational, and people processes.
• Strong communication skills and ability to inspire a team.

Responsibilities

• Lead and coach a team to deliver consistently under pressure.
• Drive profitability and sales through delivering the retail plan.
• Create a multiskilled team by coaching and training to utilize tools effectively.

Skills

Leadership

Customer service

Commercial acumen

Operational resilience

Team coaching

Job description

A leading UK retailer is looking for a Team Manager in Food. In this role, you will lead a team on the shop floor to ensure exceptional availability and 5-star service. Responsibilities include driving sales, supporting team performance, and ensuring compliance with operational standards. The ideal candidate should possess strong leadership skills and a deep understanding of commercial operations. This position offers a unique opportunity to impact the future of the retailer while fostering a collaborative and high-performance culture.