FinTech Customer Success Specialist | Hybrid

Methodfi; Milton Keynes; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading fintech company is searching for a dedicated Customer Service Specialist to join their operations team in Milton Keynes. This role involves assisting customers throughout their loan journey, handling inquiries, and offering tailored support. The ideal candidate will have significant experience in customer service within financial services and excellent communication skills, thriving in a dynamic, hybrid working environment.

Benefits

Equity share in the company

25 days holiday plus 8 bank holidays

2 paid volunteering days per year

One month paid sabbatical after 4 years

Employee loan

Free gym membership

Team wellness budget

Qualifications

• Minimum 2 years customer service experience in financial services.
• Experience handling customer queries and complaints.
• Knowledge of FCA regulations and KYC principles.

Responsibilities

• Assist customers throughout the loan application process.
• Resolve complex customer queries independently.
• Provide tailored support and maintain exceptional service.

Skills

Customer service experience

Communication skills

Problem-solving

Attention to detail

Self-management

Education

Good standard of education

Job description

A leading fintech company is searching for a dedicated Customer Service Specialist to join their operations team in Milton Keynes. This role involves assisting customers throughout their loan journey, handling inquiries, and offering tailored support. The ideal candidate will have significant experience in customer service within financial services and excellent communication skills, thriving in a dynamic, hybrid working environment.