File Handler Assistant

Davies; Bolton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent legal services firm in Bolton is seeking a File Handler Assistant to support the team in managing credit hire claims. This role involves investigating files, drafting Court documents, and liaising with clients and third parties. Successful candidates will possess strong organizational skills and experience in a legal environment, with proficiency in IT tools. The position offers competitive benefits, including a pension plan and 25 days of annual leave.

Benefits

Davies Incentive Plan

25 days holiday per year

Simply Health Care Cash Plan

24/7 online GP and mental health support

Death In Service after 1 year

Pension Contribution 5% Employee / 3% Employer

Employee Volunteering Programme

Cycle to Work Scheme

Access to Online Discount Sites

Qualifications

• Some experience in a legal environment or appropriate qualification.
• Proficiency in using alphanumeric filing systems.
• Experience in dealing with calls and enquiries from customers.

Responsibilities

• Review viability and issue pre-action disclosure applications.
• Handle claims to their conclusion.
• Liaise with clients, Court, and parties for instructions.

Skills

Strong organisational skills

Negotiating and influencing 3rd parties

Ability to meet deadlines

IT Literate

Education

GCSE grade A-C in Maths and English

Tools

MS Office (Excel, Word, Outlook)

Claims/Case Management system

Job description

File Handler Assistant

Department: Legal

Employment Type: Permanent - Full Time

Location: Bolton

Description

This role offers an excellent opportunity to investigate files from a strategic standpoint and help to implement future credit hire strategies.

The role of the File Handler assistant is to take responsibility for reviewing viability and if appropriate issuing pre-action disclosure applications at Court and handling the claims to their conclusion. In addition, you would be responsible for adhering to strategies and undertaking tasks under the guidance of the File Handlers on litigated credit hire claims which will hopefully lead to a significant savings for our Insurer clients.

Key Accountabilities

• Acknowledging instructions, initially liaising with client’s, Court and parties.
• Triaging incoming claims for suitability to issue a pre-action disclosure application.
• Drafting appropriate Court documentation to issue the application.
• Filing appropriate documentation at Court and serving upon any third parties where applicable.
• Liaise with the Insured and witnesses with a view to drafting witness statements.
• Obtain additional information and/or documentation from the insurer client and/or third parties to progress the negotiations.
• Follow up on outstanding instructions and other actions to ensure that responses are received within required timescales.
• Obtaining additional information and/or documentation as required from parties.
• To provide general assistance and ad hoc duties to support the lead File Handlers as and when required.
• To ensure all case management and matter information is inputted on to the system in a timely and accurate manner to ensure completeness of records and to ensure accurate reporting of information to our clients.

To ensure compliance with the SRA Code of Conduct

Working Hours
Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.

Primary location for this role is Bolton

Experience, Skills and Qualifications

• Some experience of working within a legal environment or alternatively holds an appropriate qualification.
• Experience of negotiating with and influencing 3rd parties to obtain information.
• Strong organisational skills, together with the ability to prioritise their workload.
• Able to effectively work to set deadlines.
• Demonstrable experience of;
  • Following a semi-prescribed programme of work
  • Dealing with calls and enquiries from customers, suppliers and/or the public.
  • Gathering and recording information.
• IT Literate:
  • Proficient in MS Office (notably Excel, Word and Outlook)
  • Experience of using a Claims/Case Management system.
  • Proficient in the use of alpha numerical filing systems
• GCSE grade A-C in Maths and English

Adhere to the Keoghs Values

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation