Field Service Engineer

Atlas Copco Group; North East; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading technology solutions provider is seeking a Field Service Engineer in North East UK. The role involves on-site customer service, installation, and maintenance of air compression technology. The ideal candidate has mechanical or electrical qualifications, a valid UK driving license, and strong problem-solving skills. A commitment to safety and customer satisfaction is essential for success in this position.

Benefits

Company vehicle and tools provided

Industry-leading training

Private medical insurance

Qualifications

• Experience in troubleshooting and maintenance in industrial roles.
• Possession of a valid UK driving licence.
• Comfortable using digital tools for service management.

Responsibilities

• Install, service, and troubleshoot air compressors and related equipment.
• Use digital tools to log service activity and report performance.
• Participate in on-call schedule and support urgent service needs.

Skills

Hands-on experience in industrial fields

Proactive problem-solving skills

Excellent communication skills

Education

Relevant mechanical or electrical qualifications

Tools

Standard IT applications

Job description

Overview

Your mission as the Field Service Engineer is to provide expert repair services for our technology solutions, delivering unmatched customer satisfaction and upholding the highest standards of safety. You are committed to ensuring the performance and longevity of your customers technology through your expertise. Your work is important for supporting the operational success and technological advancement of industries relying on these technologies.

Responsibilities

• Representing Atlas Copco on-site with professionalism and a customer-first approach
• Installing, servicing, and troubleshooting air compressors, dryers, gas generators, and related equipment
• Diagnosing technical faults and delivering expert repairs with safety and efficiency
• Using digital tools to log service activity, maintain up-to-date records, and report on performance
• Participating in our on-call schedule and supporting urgent service needs when required
• Attending live training and regular team sessions to keep your knowledge and skills sharp
• Acting as a brand ambassador and identifying opportunities for continuous improvement or added value
• Contributing to a culture of collaboration, safety, and innovation across the wider service team

To succeed, you will need

We welcome applicants with diverse backgrounds and encourage you to apply even if not all criteria are fully met. We value your unique perspective and capabilities. Key qualifications and attributes include:

• Hands-on experience in industrial, mechanical, electrical, or engineering field roles, including troubleshooting and maintenance.
• Relevant mechanical or electrical qualifications, or equivalent practical experience demonstrating competency.
• Comfortable and confident in using standard IT applications and quick to adopt new digital tools and systems for service management.
• Possession of a valid UK driving licence with a good driving record (no more than 3 points).
• Demonstrated adaptability, proactive problem-solving skills, and a strong safety mindset in a fast-moving work environment.
• Excellent communication skills with a customer-oriented approach and enthusiasm for resolving technical challenges.

Benefits

• A fully equipped company vehicle, uniform, tools, laptop, and mobile phone
• All required PPE provided, safety always comes first
• Industry-leading training and development through our UK training facilities and technical support teams
• Regular team “Toolbox” meetings and a dedicated Regional Service Manager to support you
• Clear career progression and opportunities to grow within the business
• A supportive, inclusive work culture where your contributions are valued
• A strong pension scheme, private medical insurance and additional perks through our employee benefits programme.

Job location

You will join a dynamic field service team, working remotely and spending a significant amount of time traveling to visit customers within your designated area, North East UK

Contact information

Talent Acquisition Team: Harriet Strauss

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