Field Service Engineer

Swarco Traffic Holding AG; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading company in EV charging solutions is seeking a Field Service Technician in Scotland to provide technical support. The role involves assisting customers with troubleshooting, maintaining accurate documentation, and supporting the Service & Contracts teams. Candidates should have at least 2 years in technical support, excellent communication skills, and a customer-focused mindset. The position offers a competitive salary and employee benefits, including 25 days holiday and life assurance.

Benefits

25 days holiday plus purchase options

Employee Assistance Programme

Employee discounts portal

Life assurance

Qualifications

• At least 2 years’ experience in technical support or field service roles.
• Strong technical aptitude to troubleshoot hardware, software, and network issues.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide technical assistance and support to customers.
• Support the Service & Contracts teams for maximum efficiency.
• Offer remote technical support via phone, email, or desktop tools.

Skills

Technical support

Troubleshooting hardware

Customer service

Communication skills

Flexibility to travel

Job description

SWARCO Smart Charging

is a leading UK provider of electric vehicle (EV) charging infrastructure, helping to power the transition to sustainable transport. We are driving the shift to a greener future by delivering reliable and innovative EV charging solutions across the UK.

What you will do

We have a vacancy for a Field Service Technician this is a field-based role, and we would be open to having applications from candidates across Scotland (Inverness, Aberdeen and Elgin)

• Customer Support: Provide technical assistance and support to customers, including EV charging station operators, maintenance personnel, and end-users, to resolve technical issues and ensure smooth operation of EV charging infrastructure.
• Service/Contract Tasks: Support the Service & Contracts teams with any tasks that may be required to ensure maximum efficiency across the wider business.
• Remote Assistance: Offer remote technical support via phone, email, or remote desktop tools, guiding customers through troubleshooting steps and providing instructions for resolution.
• Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions in the ticketing system, and contribute to the knowledge base for future reference.

What we are looking for

• At least 2 years’ experience in technical support or field service roles, preferably in the automotive, clean energy, or EV charging industry.
• Strong technical aptitude with the ability to troubleshoot hardware, software, and network-related issues effectively.
• Excellent communication and interpersonal skills, with the ability to convey technical information clearly and concisely to customers of varying technical backgrounds.
• Customer-focused mindset with a passion for delivering exceptional service and building long-term relationships with customers.
• Flexibility to travel occasionally for on-site support and willingness to work outside regular business hours as needed to support customer needs.

What we offer

As well as providing a competitive salary and benefits package, SWARCO actively runs employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development, and you will also receive:

• 25 days holiday plus the option to purchase more holiday.
• Employee Assistance Programme
• Employee discounts portal - Perkbox
• Life assurance

Interested?

Please apply by clicking on the link below and share your details.

Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We, therefore, encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed.

We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment. We are an equal opportunities employer.