Experience Management Pro: Professional Services Analyst

Medallia; City of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading Experience Management company in the UK is looking for a Professional Services Analyst to support the technical design and delivery of Experience Management solutions. This role involves collecting customer requirements, configuring the platform, and assisting in QA processes. The ideal candidate has a Bachelor's degree, strong client management skills, and familiarity with web technologies. This position offers the opportunity to work in a fast-paced, high-growth environment.

Qualifications

• 1+ years of experience managing and retaining clients using software.
• Demonstrated interest in technology and self-guided learning.

Responsibilities

• Collect customer requirements and create technical specifications.
• Configure the platform to meet customer needs.
• Support QA and UAT processes.
• Assist in client meetings with platform knowledge.
• Resolve technical issues with client teams.

Skills

Client management

Technical communication

Problem-solving

Empathy

Education

Bachelor's degree or equivalent experience

Bachelor's degree in quantitative/analytical field

Tools

JavaScript

XML

HTML

CSS

Job description

A leading Experience Management company in the UK is looking for a Professional Services Analyst to support the technical design and delivery of Experience Management solutions. This role involves collecting customer requirements, configuring the platform, and assisting in QA processes. The ideal candidate has a Bachelor's degree, strong client management skills, and familiarity with web technologies. This position offers the opportunity to work in a fast-paced, high-growth environment.