Enforcement Manager

Marston Holdings Limited; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading services provider in Greater London is seeking an Enforcement Manager to lead a team of enforcement officers. This full-time role requires strong leadership and operational skills to manage on-street operations, deliver KPIs, and ensure compliance. The ideal candidate will have excellent communication abilities and experience in team management. The company offers competitive annual leave, training, and various staff benefits including a pension scheme.

Benefits

Competitive annual leave

Training and development

Enhanced maternity and paternity packages

Staff discounts

Pension scheme

Qualifications

• Proven leadership and people-management experience.
• Strong operational management experience in regulated environments.
• Excellent communication skills for engaging with teams and clients.

Responsibilities

• Provide leadership and support to teams.
• Manage day-to-day operations effectively.
• Deliver KPIs and manage colleague performance.

Skills

Leadership

Operational management

Communication skills

Decision-making

Organizational skills

Problem-solving

IT literate

Tools

Microsoft Office

Job description

Enforcement Manager

Full-time, permanent | 40 hours per week

Are you looking for your next challenge or ready to take the next step in your career?

Are you a confident and capable leader who can motivate teams and consistently deliver results?

NSL is seeking a motivated and driven Enforcement Manager to lead, develop, and support a team of Civil Enforcement Officers, Senior Civil Enforcement Officers, Team Leaders, and Supervisors.

What you’ll be doing:

• Provide effective leadership, guidance, and support to Supervisors and frontline teams.
• Take full responsibility for the day-to-day management of all on-street operations at the site.
• Deliver contractual KPIs and support the implementation of new performance targets.
• Manage colleague rotas, annual leave, and overtime efficiently and within budget.
• Ensure clear, consistent, and effective communication across all operational teams.
• Monitor and manage colleague performance, providing mentoring and development to deliver a high-quality service.
• Liaise with clients regarding operational performance, requirements, and service requests.
• Recruit colleagues as required, in line with business needs and budgets.
• Ensure fleet vehicles are maintained, compliant, and operational.
• Ensure all compliance documentation is accurately completed and maintained.
• Oversee back‑office operations to support efficient service delivery.

What we’re looking for:

• Proven leadership and people‑management experience, with the ability to motivate and performance‑manage teams.
• Strong operational management experience, ideally within enforcement, parking, highways, security, or a regulated environment.
• Demonstrated ability to deliver against KPIs and performance targets.
• Excellent communication skills, with the confidence to engage with frontline teams, supervisors, and clients.
• Experience managing rotas, annual leave, sickness, and overtime within budget constraints.
• Strong decision‑making and problem‑solving skills in a fast‑paced, customer‑focused environment.
• Ability to manage challenging situations calmly and professionally.
• Strong organisational skills with attention to detail, particularly around compliance and documentation.
• IT literate, with experience using operational systems and Microsoft Office.
• Knowledge of health & safety, compliance, and fleet management (desirable).

What’s in it for you?

• Competitive annual leave plus bank holidays
• Full training, development, and uniform provided
• Enhanced maternity and paternity packages (subject to eligibility)
• Staff benefits, including discounts on shopping, travel, wellbeing, and leisure
• Pension scheme

About Us

Marston Holdings (including our NSL brand) delivers technology‑enabled services that support communities, government, and private sector partners. Our Transportation team plays a key role in keeping streets safe, accessible, and welcoming — you’ll recognise us as the friendly faces in your local area.

Whether you’re an experienced manager or an ambitious professional ready for your first management role, this could be the opportunity for you…

Please note:

All new starters will be subject to Disclosure and Barring Service (DBS) clearance and a County Court Judgment (CCJ) check. The post holder is also required to inform the Company of any changes to their personal circumstances.

We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability, or any other protected characteristic. We recruit and develop based on merit and a passion for delivering better outcomes, and we are committed to creating an inclusive working environment for all.