Electronic Gaming Host

Rank Group; Manchester; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading gaming and entertainment company in Manchester is seeking an Electronic Gaming Host to enhance customer experiences in electronic gaming. You will greet and look after customers, tailoring their experiences based on their preferences. Ideal candidates possess a positive attitude, previous hospitality experience, and a knowledge of gaming. Join a dynamic team that values service and commitment to creating memorable moments for guests in a fun environment.

Benefits

Paid breaks

Great team atmosphere

Qualifications

• Proven ability to create memorable and entertaining customer experiences.
• Previous experience in a hospitality role is essential.
• Knowledge and passion for electronic gaming.

Responsibilities

• Greet and care for electronic gaming customers.
• Create a fun and engaging atmosphere exceeding guest expectations.
• Keep customers informed about gaming developments and promotions.
• Ensure compliance with regulations related to alcohol and food safety.

Skills

Positive attitude

Experience in hospitality

Knowledge of electronic gaming

Strong customer experience focus

Collaboration skills

Sound communication skills

Adaptability to change

Job description

Job Description

Grosvenor Casino, Manchester Soams,M1 4HQ

As an Electronic Gaming Host you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience.

You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You will;

• Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs
• Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
• Work with your colleagues to provide efficient and dynamic service across leisure, food and beverage
• Ensure you keep your customers informed of the latest developments in electronic gaming and in our online offer, with the intention of them becoming members of Grosvenor online
• Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and always promote ad champion safer gambling

Qualifications

• Positive attitude
• Experience of working successfully in a hospitality role
• Knowledge of and passion for electronic gaming
• Fanatical about delivering unrivalled customer experience
• Ability to collaborate with the wider business
• Sound communication skills
• Comfortable with change and ability to embrace new ways of working

Additional Information

Paid breaks and a great team atmosphere.