Business Systems Analyst

MetLife, Inc.; BRIGHTON; On-site; GBP 35,000 - 65,000; Full time

Job description

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The Team You Will Join

The Business System Analyst role is within the IT team, who are responsible for delivering change to the business, designing, managing, and optimising IT systems to align with the organisation's strategic goals. They also provide support for our key systems, ensuring the business has the right tools to achieve its business goals. They have a positive “can-do attitude” working together to overcome challenges.

The Opportunity

The Business System Analyst focuses on ensuring the business processes and supporting systems continue to meet business and project stakeholder needs. The Business System Analyst is primarily focused on improving business processes and using those processes to guide the development within the systems. Guiding the end-users from the documentation of the processes, discovery, requirements and design phase through the configuration (if applicable) and testing of a new system or functionality. This Business System Analyst role will provide internal customers with the best possible solutions to utilize the specific systems, roll out new functionality, identify potential process improvements, troubleshoot problems and provide user support.

How You’ll Help Us Build a Confident Future (Key Responsibilities)

• Participate in discovery sessions to observe, document, and validate business processes and capture key insights using BPMN.
• Perform gap analysis and recommend solutions.
• Elicit, analyze, and document functional requirements and rules.
• Create user stories and wireframes to conceptualize future states for user experience, new or enhanced services, and business cases. Define acceptance criteria.
• Provide basic functional and configuration support for a specific COTS/SaaS.
• Prepare technical user manuals, system configuration documents and other technical reports.
• Provide operational and production support with ability to troubleshoot issues and perform root cause analysis in the business workflow and processes on a variety of production and application issues.
• Monitor performance, identifying underlying problems.

What You Need To Succeed (Required Qualifications)

• BA/BS in Comp Science/IS (or equivalent)
• Relevant experience
• Highly analytical and methodical with excellent attention to detail.
• Ability to run business process improvement sessions
• Ability to think strategically, assess business risk and apply creative problem-solving skills
• Strong team player and ability to learn quickly
• Proactive work style, especially as it relates to project, client and partner follow-up
• Ability to manage multiple workstreams simultaneously
• Awareness of various work styles, communication and cultural differences and needs; ability to adapt to each audience’s unique approach
• Strong relationship-building skills - internal colleagues, 3rd parties, suppliers/vendor management – on and off-shore
• Delivery focused
• Customer service focused
• Proactive and motivated
• Builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.

What Can Give You An Edge (Additional Skills)

• Ability to work with applicable collaboration tools that drive an end to end delivery of product through persistent teams.
• Ability to design, plan and execute application and system testing strategies and tactics to ensure software quality at all stages of application development and the system lifecycle.
• Knowledge of branding, design, usability and function, providing a meaningful and relevant experience to users.
• Knowledge of continuous integration and continuous delivery practices.
• Knowledge of features and facilities for integration and communication among applications, databases and technology platforms. e.g. webservices, SOAP, XML, ORIGO standards, SFTP, VPN, Informatica etc.

This is a 12 month fixed term contract.

Benefits We Offer

MetLife UK offers a range of benefits to deliver value to our employees and their families, supporting their health, wellbeing and financial security. Our flexible benefits offering provides freedom, choice, and flexibility in the way that you receive your benefits to better suit your lifestyle, meet some of your practical needs, and provide advantages in terms of tax and National Insurance savings. Our core benefits include 9% employer pension contributions with up to 4% matching available, comprehensive private medical insurance, income protection insurance, and life insurance. We offer a host of additional benefits that you can choose to buy including critical illness/dental/travel/gadget insurance, annual leave buy/sell, partner life insurance and more. All employees receive a £20 benefits allowance per month to spend on any additional benefits they select.

About MetLife

Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces for 2024, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services.

At MetLife, it’s #AllTogetherPossible. Join us!