AI Chatbot Developer

Thewritersblockph; Greater London; Remote; GBP 40,000 - 80,000; Full time

Job description

Project Timber HQ: Parry Works, Grassthorpe Road, Sutton-on-Trent, England, United Kingdom Remote job Mar 24

• Role: Freelance or contract-to-hire (Contractor)
• Type of work: Remote
• Location: Preference for candidates who can align with the UK/EU timezone

We are looking for a remote AI Chatbot Developer to join our team. In this role, you will develop a custom AI-powered chatbot to manage customer service and sales inquiries, leveraging both our internal knowledge base and external tools. The chatbot should go beyond simple keyword triggers, providing real-time, intelligent responses that improve user experience and streamline business operations.

• Develop and deploy an advanced AI chatbot (non-rule-based) to handle customer service and sales queries.
• Integrate the chatbot with HubSpot CRM, WooCommerce, Monday.com, and other key tools to ensure smooth functionality.
• Connect the chatbot to internal knowledge sources (e.g., PDFs, FAQs) and external data points.
• Enable WhatsApp, email, and scripted reply options for the chatbot.
• Train the chatbot using data from Trustpilot reviews, order data, and macros to enhance its performance.
• Ensure the chatbot learns and adapts based on user interactions to improve responses over time.
• Develop a backend interface for the team to monitor and review chatbot responses and make necessary adjustments.
• Collaborate with the team to continually improve the chatbot’s functionality and performance.
• Strong experience with Python and OpenAI/GPT-4.
• Expertise in LangChain, Vector DBs (e.g., Pinecone, Chroma).
• Proven experience with API integrations (HubSpot, WooCommerce, WhatsApp).
• Ability to deploy chatbots via web apps and integrate with various platforms.
• Experience handling both structured and unstructured data for chatbot training.
• Strong UX thinking and the ability to produce clear documentation.
• Comfortable working within UK/EU business hours.
• Self-organized with the ability to prioritize and manage multiple tasks.
• Strong collaborative and independent working skills.
• Fluent in English (B2 level or higher).
• Values such as honesty and integrity.
• Proven remote work experience with a dedicated home office setup, including a stable internet connection.

Project Scope

• Phase 1: MVP development with core data sources.
• Phase 2: Integrations with WhatsApp, HubSpot, and additional tools.
• Phase 3: Feedback loop, training interface, and analytics reporting.

Project Timber is a leading UK-based e-commerce and manufacturing company specializing in high-quality garden buildings — including log cabins, garden offices, summerhouses, and storage sheds. We are passionate about craftsmanship, innovation, and creating functional outdoor spaces that enhance our customers’ lifestyles.

If you have experience developing AI chatbots and are excited to apply your skills in a dynamic, forward-thinking team, we’d love to hear from you!