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A multi-channel retailer in the UK is seeking an Assistant Manager to guide a strong team in delivering exceptional customer service, driving sales and managing financial KPIs. You will support the Manager in achieving business goals, handle customer issues professionally, and foster a coaching culture among the staff. This role offers development opportunities and a vibrant team environment to contribute to the growth of a long-established business.
As an Assistant Manager you will be responsible for a strong team, you'll coach and inspire the team to deliver excellent customer service to ensure customers return time and again, driving forward both turnover and revenues. Assist the Manager to achieve financial KPIs, including wages, wastage and shrinkage, together with non-financials such as customer service/feedback, internal audit and standards and compliance.
We\'re a multiple channel retailer with just under 100 stores across Southern England and a strong online business. We began as Ironmongers 150 years ago but now we\'re so much more. Kitchenware, household items, electrical appliances, home office, gardening products, power tools, china, glassware, DIY, ironmongery - we have almost everything that you need for your home and garden.
We\'re growing a multi-channel business where our customers can choose when, where and how to shop. We\'re developing our e-commerce, marketing, customer service and distribution functions to support both the on and offline businesses and drive growth. It\'s a very exciting time to be part of a growing business that is rising to the challenges of today\'s retail environment.