Ocean Import Trade - Customer Service Coordinator

Woodland Group; Chelmsford; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading logistics company in Chelmsford is seeking an Ocean Import Trade Customer Service Coordinator to act as the first point of contact for customers, develop relationships, and resolve issues related to the importing process. The ideal candidate will have over 3 years of experience in Ocean Import Trade and excellent communication skills. Join a dynamic team providing a supportive and innovative environment with ample training opportunities.

Benefits

Generous holiday allowance

Recognition awards and incentives

Enhanced occupational maternity pay

Salary sacrifice pension scheme

Life assurance

Health cash plan

Mental health and stress hotline

Retail discounts

Discounted health club membership

Real career opportunities

Qualifications

• Minimum 3 years experience within Ocean Import Trade.
• Knowledge managing shipment bookings direct with clients.
• Good understanding of shipping schedules and carrier procedures.

Responsibilities

• Act as the first point of contact for customers.
• Develop relationships with key customers to enhance business opportunities.
• Coordinate with overseas agents to monitor customer orders.

Skills

Ocean Import Trade experience

Communication skills

Attention to detail

Organizational skills

Job description

A leading logistics company in Chelmsford is seeking an Ocean Import Trade Customer Service Coordinator to act as the first point of contact for customers, develop relationships, and resolve issues related to the importing process. The ideal candidate will have over 3 years of experience in Ocean Import Trade and excellent communication skills. Join a dynamic team providing a supportive and innovative environment with ample training opportunities.