Director of Insolvency, Quality & Risk Management

Teneo Holdings LLC; United Kingdom; On-site; USD 80,000 - USD 135,000; Full time

Job summary

An established industry player is seeking a Director for their Quality & Risk Management team. This pivotal role involves enhancing processes and regulatory compliance while driving quality improvements in insolvency services. The ideal candidate will possess a strong technical insolvency background and a professional accountancy qualification, enabling them to advise senior stakeholders effectively. You will lead quality initiatives, manage GDPR compliance, and support in resolving complaints. Join this dynamic team to make a significant impact in delivering high-quality insolvency services while collaborating closely with talented professionals.

Qualifications

• Strong technical insolvency background with experience in complex matters.
• Professional accountancy qualification and JIEB corporate exam pass required.

Responsibilities

• Lead quality improvement initiatives in insolvency services.
• Provide support for internal and external quality assurance reviews.
• Respond to complex technical queries for ongoing cases.

Skills

Technical insolvency background

Attention to detail

Interpersonal skills

Communication skills

Time management

Education

Professional accountancy qualification

JIEB corporate exam pass

Tools

IPS

TPS

Job description

Director, Insolvency, Quality & Risk Management

Core senior member of our Quality & Risk Management team who will be involved in improvement in processes, procedures, regulatory compliance and driving improvement in overall quality in the delivery of insolvency services. This will involve supporting and advising our Insolvency Delivery Team and local office engagement teams delivering complex insolvency and MVL services to our clients. In addition to ensuring compliance with statute and regulations, the individual should be commercially minded and able to communicate with senior stakeholders and engagement teams as a peer. The individual will be required to act as a trusted advisor to engagement teams in respect of complex technical matters.

Role Requirements:

• Hold a pass in the JIEB corporate exam paper
• Hold a professional accountancy qualification
• Strong technical insolvency background and experience of dealing with complex technical matters
• Demonstrable technical experience in England & Wales insolvencies
• Knowledge and experience of all corporate insolvency processes (Administration, MVLs, Insolvent Liquidations, CVAs and FCRs)
• Knowledge of RP’s and Special Administrations would be beneficial but not essential
• Excellent attention to detail
• Knowledge of GDPR and SARs
• Experience of dealing with the investigation, management and resolution of complaints and claims
• Highly developed interpersonal skills and ability to work as part of a high performing and collaborative team
• Ability to communicate with, advise and influence engagement and delivery teams and senior stakeholders
• Good working knowledge of the ICAEW Code of Ethics, insolvency legislation and SIPs
• Knowledge of NI, ROI and other British protectorate jurisdictions would be beneficial
• Strong working knowledge of IPS and TPS
• Experience of supporting and assisting in internal and external quality assurance reviews
• Excellent time management skills and the ability to respond to queries quickly and efficiently
• Experience in preparing and delivering in-house training and presentations

Role Responsibilities:

• Lead, deliver and drive quality improvement by identifying and making improvements to standard templates, processes, policies and procedures
• Be a core member of the QRM senior leadership team
• Management of GDPR compliance and SARs
• Supporting the CRO and Deputy CRO in the investigation, management and resolution of complaints and claims
• Requirement to provide support and assistance in internal and external quality assurance reviews as required
• Responding to queries and provision of advice to teams verbally or in written form
• Work closely with and be interchangeable with (for holiday and illness cover) existing Insolvency QRM leadership
• Responding to complex technical queries in respect of prospective and live cases

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