Client Growth Manager

Unihomes; Remote; GBP 40,000 - GBP 50,000; Full time

Job summary

A leading property management firm is seeking a Client Growth Manager based in Wales to drive revenue growth by ensuring strong relationships with letting agents. The manager will focus on embedding operational best practices and maximizing the processing of utility order forms. Key responsibilities include monitoring client performance, delivering reports, and collaborating on new client onboarding. The ideal candidate has a strong background in client engagement, excellent communication skills, and must be based in Cardiff or Swansea. The role offers a competitive salary of £40,000 plus commission and allowances.

Benefits

Healthcare scheme

Enhanced maternity & paternity pay

Employee discounts

Qualifications

• Experience in client-facing roles focused on driving performance and commercial outcomes.
• Proven ability to influence behaviors and embed operational practices in B2B2C environments.
• Excellent communication skills and comfort with challenging conversations.

Responsibilities

• Build relationships with letting agent partners as their main point of contact.
• Drive revenue growth through operational best practices and client training.
• Deliver performance reports and insights to clients to aid growth.

Skills

Account management

Client engagement

Process improvement

Commercial acumen

Communication skills

Data-driven analysis

Education

Background in relevant client-facing roles

Tools

Salesforce CRM

Microsoft Office

Job description

# Client Growth Manager (Wales)### Sales## Client Growth Manager (Wales)Home-based within Wales (Cardiff, Swansea, Newport, Aberystwyth)**Salary: £40,000 + commission + car allowance. OTE £50,000+** You must live in Wales, preferably Cardiff or Swansea, and hold a full UK driving licence. Applications outside this region cannot be considered.We’re looking for a commercially minded Client Growth Manager to join our Business Development team at UniHomes. Our model offers letting agents free advertising of student HMOs via our property portal, in return for completed shared utility order forms from the student groups we introduce. These forms generate revenue for UniHomes and commission for the agent, making this a mutually beneficial partnership. Your role is to ensure agents recognise the commercial value of our advertising and have the right systems, processes and team engagement in place to make utility form completion a seamless and consistent part of their lettings workflow. This is a B2B2C role, where your success depends not only on strong relationships with letting agents, but also on how effectively those agents engage with student tenants to complete the utility ordering process. You’ll be the primary contact for our letting agent partners across Wales, with most activity concentrated in Cardiff and Swansea. While the patch includes Newport and Aberystwyth, the role is weighted towards Cardiff and Swansea, so being based there is advantageous to reduce travel time and maintain regular face-to-face engagement with our most active clients. This is a home-based role with regular field visits (up to three days per week, with occasional overnight stays), so candidates must be comfortable with frequent driving and hold a valid UK driving licence. **Key responsibilities:*** Build and maintain strong relationships with key letting agent partners, acting as their trusted advisor and main point of contact.* Ensure agents fully understand the commercial value of our free advertising and the importance of returning completed utility order forms as part of their lettings process.* Drive revenue growth by embedding operational best practices within client teams, ensuring staff are trained and processes are aligned to maximise form returns.* Monitor client performance data, identify trends, and proactively address gaps to improve conversion rates and overall account success.* Understand and influence the full B2B2C journey, ensuring agents are equipped to guide student tenants through the utility ordering process as part of their lettings workflow.* Deliver regular performance reports and insights to clients, helping them understand their impact and opportunities for growth.* Collaborate with business development and support teams to onboard new clients effectively and ensure long-term success from day one.* Support marketing and technology initiatives, maintaining accurate CRM records and ensuring all account data is up to date.**What success looks like:** You’ll know you’re succeeding when agents consistently return utility order forms, their teams are fully bought into the UniHomes process, and your accounts are contributing to sustained revenue growth and long-term partnerships.**Key performance indicators (KPIs):*** Form conversion rate: percentage of advertising leads resulting in completed utility order forms.* Revenue contribution: total commissionable revenue generated through client accounts.* Client engagement: frequency and quality of client interactions, including best practice sessions and process reviews.* CRM accuracy: maintenance of complete and up-to-date client records and performance data.* Portfolio growth and utilisation: proportion of a client’s student property portfolio actively advertised and let via UniHomes, and progress towards full adoption across their listings.**Skills and experience:*** Background in account management or similar client-facing roles (e.g. Partner Success Manager, Growth Enablement Manager or Client Performance Lead), with a focus on driving performance and commercial outcomes rather than relationship maintenance alone.* Experience enabling revenue growth through process alignment and behavioural change within client organisations.* Proven ability to influence reselling behaviours and embed operational practices in B2B2C environments, ideally in property lettings, PropTech or student accommodation.* Strong commercial acumen with a track record of driving revenue growth through client engagement and process improvement.* Excellent communication and influencing skills, with the ability to lead client conversations and embed behavioural change.* Confident in handling challenging discussions and aligning stakeholders around shared goals* Highly organised and data-driven, with the ability to analyse performance metrics and take action.* Collaborative team player who shares best practices and contributes to collective success.* Comfortable working in a fast-paced, field-based role with regular travel.* Must be based in Wales, preferably Cardiff or Swansea, with a suitable home working setup.* Comfortable with frequent driving and holds a full, valid UK driving licence.* Proficiency in Microsoft Office; experience with Salesforce CRM is a plus (training provided).At UniHomes, we’re on a mission to transform the entire student rental experience across the UK. As the market-leading student accommodation advertising platform and utility management service provider, we make finding and securing all-inclusive student accommodation simple, seamless, and stress-free. We’re not just another platform. UniHomes is developing innovative technology to deliver one go-to destination that supports the entire student rental journey. With an unwavering focus on our students, partner letting agents, operators and suppliers, we continually evolve and enhance our products and services to exceed expectations, while tackling market complexity with ease and transparency. Since launching in 2015, we’ve experienced rapid growth. Today, we operate in 60+ cities, partner with 1,000+ agents and operators, and are backed by Macquarie Capital and LDC. Our success has been recognised with accolades from EY Entrepreneur of the Year, Deloitte UK Technology Fast 50, The Negotiator Awards, and Great Place to Work certification. Our 140+ strong team is based in the heart of Sheffield City Centre, where we’re driving innovation, expanding into new markets, and fostering a culture built on collaboration, creativity, and growth. If you’re ready to make a meaningful impact and help redefine how students find their perfect home, now is the time to join UniHomes. Be part of a team that’s opening new doors to better experiences, brighter ideas, and stress-free living. **We are a team driven and united by our core values:*** **Lead the Way*** **In it Together*** **Customers Matter*** **Keep it Simple*** **Rise Above Challenges*** **Make it Happen**With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work (GPTW) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage.Our impressive benefits package and perks comprise: holidays, length of service days, voluntary day, enhanced pension scheme, pension salary sacrifice scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee of the month award, refer a friend scheme, staff discounts, mental health and financial support, and company social events. When you do occasionally visit our stunning state-of-the-art office in Sheffield, you will be treated to complimentary breakfast,