Associate Product Manager

Applied Intuition Inc.; Greater London; On-site; GBP 40,000 - GBP 50,000; Full time

Job summary

A premium ride-hailing service is looking for a junior Product Manager in West London. This role focuses on improving the efficiency and personalization of the Customer Service team. You will manage product development and lead a cross-functional team while supporting AI-driven automation for better user experiences. The company offers a competitive salary, stock options, and flexible working hours along with various other perks.

Benefits

Competitive salary and equity package

Life and critical illness insurance

Monthly credit for Wheely journeys

Cycle to work scheme

Flexible working hours

Qualifications

• Recent graduate or final year student in STEM.
• 6-12 months of internship experience in a fast-growing environment.

Responsibilities

• Lead a cross-functional team to improve customer service efficiency.
• Manage the product roadmap and team’s product development.
• Implement AI-driven automation in customer service contacts.

Skills

Analytical skills

Passion for UX/UI

Education

STEM degree from a top university

Job description

Wheely is a high-end ride-hailing service redefining premium transportation across major cities in Europe and the Middle East. We combine technology with the art of five-star chauffeuring to deliver a consistently exceptional experience.

As a profitable, fast-growing scale-up with $43M raised, we're expanding rapidly across EMEA and the US. We're adding exceptional talent to drive our next phase of growth.

We are looking for a junior Product Manager with a major focus on the Customer Service stream. In this role, you will work on making our CS team more efficient, proactive, and personalised, ensuring consistent quality across every interaction.

What You Will Be Doing

• Lead a cross-functional team of engineers, designer and product analyst
• Manage your team\'s roadmap to align with Wheely’s mission
• Own your team’s products (existing and new) across from idea, through development, to launch, growth and maintenance:
  • Analyse customer issues and identify product opportunities to reduce the need to contact Customer Service
  • Support the implementation of AI-driven automation in chauffeur contacts
  • Work on internal tools that increase the speed and consistency of contact resolution
  • Find product solutions that help Customer Service agents deliver a more personal experience

Requirements

• Internship (with the possibility to transition into full-time employment)
  • STEM degree from a top university (fresh grad) or a final year student
• Full-time:
  • STEM degree from a top university
  • 6-12 months of relevant internship or working experience in a hi-growth environment (tech, top-tier consulting company, top-tier investment bank or VC)
• A passion for great UX/UI
• Highly analytical

What we offer

We expect excellence from our people — both on the road and in the office. In return, we offer flexible working hours, stock options, and a range of exceptional perks and benefits.

• Competitive salary and equity package
• Life and critical illness insurance
• Monthly credit for Wheely journeys
• Cycle to work scheme
• On-site role located in West London
• Wheely has an in-person culture but allows flexible working hours and work from home when needed.