Field Service Engineer

Ripple Effect Consulting; Horsham; On-site; GBP 30,000 - 50,000; Full time

Job description

About the Role:

We are looking for a Field Service Engineer to be based from our Horsham depot, this role will be covering London and Greater London area.

The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representatives and your Line Manager.

What you will be doing:

• Service and repair Volvo construction equipment or miscellaneous equipment.
• Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
• Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
• Work in line with quotations and time guides, highlighting to management where additional work may be required.
• Ensure software updates are installed as new versions are released.
• Complete tablet inputs, electronic reports and timesheets in ‘real time’ providing comprehensive details of the work undertaken.
• Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion.
• Able to work overtime as and when required and to honour reasonable call out requests.
• Attend any relevant product or systems training courses.

Knowledge, Skills, And Experience:

In order to set you up for success, we look for the following skills and experience:

• A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G).
• Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
• Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS.
• Ability to communicate efficiently with colleagues, management and customers.
• Work with a cost conscious mindset to ensure maximum profitability.
• Ability to problem solve and high level of diagnostic skills.
• Confident using computer systems and Outlook.
• High levels of attention to detail.
• Conscientious in all aspects of the job.
• Highly responsible, reliable, honest and trustworthy.
• Ability to understand technical literature/systems.

Desirable:

• Experience of Welding and Fabrication.

What We Offer You:

In addition to a competitive salary, you will have access to the following benefits:

• 5% Employer Pension contribution.
• 25 days annual leave + Bank Holidays.
• Cycle to Work Scheme.
• Life Assurance 4 x annual salary.
• Yulife – Wellbeing App offering discounts and vouchers.
• Financial/Physical/Mental Health Counselling and Coaching sessions.
• Free Will writing service.
• EAP, which includes 24/7 Doctor access.
• Healthshield – Cashplan for all employees.
• Family Friendly policies.
• Company events.