Shop Floor Manager

Stevensons; Oxford; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A prominent retail company in Oxford is looking for a Shopfloor Manager to oversee daily operations and provide exceptional customer service. Responsibilities include training staff, managing shopfloor standards, and addressing customer complaints. The ideal candidate has at least 3 years of supervisory experience and is proficient in Microsoft Office and Netsuite. This role offers a dynamic working environment and the chance to lead a team dedicated to quality service.

Qualifications

• Minimum 3 years of management or supervisory experience.
• Proficient in Microsoft Office and experience with Netsuite.

Responsibilities

• Oversee daily shopfloor operations and team management.
• Ensure adherence to safety and stock check standards.
• Provide excellent customer service and handle complaints.

Skills

Management experience

Customer service excellence

Knowledge of Microsoft Office

Netsuite experience

Job description

Overview

To support the daily operations of the shopfloor. Responsible for overseeing a team and providing the highest level of customer service.

Key Responsibilities

• To work with Manager to achieve shopfloor standards including windows and exterior shopfront.
• Effectively merchandise the shopfloor - Considering both Visual and Allocation needs.
• To ensure tills are Cashed up properly and any discrepancies investigated and resolved.
• Ensuring branch H+S standards are adhered to.
• Ensuring stock checks are completed to a high level of accuracy.
• To cover branch supervisors/managers duties in their absence as needed.
• Key Holding and Out of hours Alarm contact.
• Attend Selling/Display events as needed.

Staff Management

• To train and develop the shopfloor team
• To highlight underperformance to BM/ABM and support employee with action plan
• To support the teams wellbeing needs and requirements
• Produce and communicate daily floor rota, including lunches, daily tasks via team briefing.

Customer Service

• Role model of excellent customer service.
• Being an escalation point for customer complaint.
• To oversee appointments at peak, ensuring maximum number of appointment and walk in customers are served when needed.
• Overseeing of custom order placements on the shopfloor.

Knowledge and Skills

• Knowledge of Microsoft Office, Netsuite
• 3 years management/supervisor experience