Insurance Account Handler — Corporate & Commercial (Hybrid)

Howden Group; Cheltenham; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

A global insurance firm in Cheltenham is seeking an Account Handler in their Commercial Schemes division to deliver top-notch service to clients. This full-time, permanent position requires at least 2 years of customer service experience and a strong focus on client relationships. The successful candidate will manage queries, negotiate with insurers, and ensure comprehensive documentation. Join a collaborative organization that values career progression and offers a hybrid working model post-training.

Qualifications

• Minimum of 2 years customer service and administration experience including upselling.
• Understanding of sales, renewing, and client service.

Responsibilities

• Prioritize and manage all work promptly and accurately.
• Craft and maintain relationships with Insurers and Divisions around the company.
• Handle all queries professionally and process in line with service standards.
• Negotiate and influence effectively to achieve business objectives.
• Produce accurate documentation at all times.

Skills

Customer focused approach

Accuracy and attention to detail

Ability to process work quickly

Good literacy and numeracy

Education

5 GCSE A*-C including Maths and English

A level

Cert CII

Job description

A global insurance firm in Cheltenham is seeking an Account Handler in their Commercial Schemes division to deliver top-notch service to clients. This full-time, permanent position requires at least 2 years of customer service experience and a strong focus on client relationships. The successful candidate will manage queries, negotiate with insurers, and ensure comprehensive documentation. Join a collaborative organization that values career progression and offers a hybrid working model post-training.