Assistant Manager

Jimmychoo; Greater London; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A luxury accessories brand in Greater London is seeking an experienced Assistant Manager. The role involves inspiring the team to meet performance targets, delivering exceptional customer service, and managing store operations. Candidate should have luxury retail experience and strong leadership skills. Responsibilities include staff training, stock management, and maintaining store visual standards. This is a full-time position with commitments to excellence in service and operations.

Qualifications

• Demonstrable success as a Manager with a recognized brand.
• Previous experience in a Host department store.
• Luxury brand experience in a retail environment.

Responsibilities

• Engage and inspire the team to achieve performance indicators.
• Support Store Manager in customer service and VIP handling.
• Ensure effective stock controls and staff training.

Skills

Excellent communication skills (written and verbal)

Fluent English

Microsoft Office proficiency

Customer service knowledge

Leadership capabilities

Ability to handle multiple demands

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Assistant Manager page is loaded## Assistant Managerlocations: Londontime type: Full timeposted on: 发布于 5 天前job requisition id: R\_782119Company Profile: Jimmy Choo encompasses a complete luxury accessories brand. Women’s shoes remain the core of the product offer, alongside handbags, small leather goods, scarves, sunglasses, eyewear, belts, fragrance and men’s shoes. CEO Hannah Colman and Creative Director Sandra Choi together share a vision to create one of the world’s most treasured luxury brands. Jimmy Choo has a global store network encompassing more than 200 stores and is present in the most prestigious department and specialty stores worldwide. Jimmy Choo is part of the Capri Holdings Limited luxury fashion group. Assistant Manager– Jimmy Choo Main responsibilities include: • Engage and inspire the team by ensuring they are actively striving to achieve key performance indicators in order to increase store performance and reach individual and store targets • Supporting the Store Manager in ensuring that the team is providing exceptional standards of customer service and surpassing customer expectations at every opportunity by following our Selling Ceremony and by personally providing exceptional customer service to VIP clients and delivering personal sales • Providing a consistent example of the glamorous, luxury lifestyle image of Jimmy Choo through customer relationship management, attitude, personal grooming, dress code and behaviour to the team and ensuring that they also reflect this • Assisting the Store Manager in providing training to the team including product construction, materials, care and design, customer service, Retail Excellence and any other topics as communicated • Ensure all Human Resources issues are dealt with in a timely and effective manner in line with guidance provided by EMEA HR • Support the Store Manager in establishing and monitoring staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer performance management if required • Support Stock Control and ensure deliveries are processed swiftly and that the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis • Supporting with stock takes as and when required • Ensuring that effective stock controls are maintained to ensure continued stock supply and ensure stock record accuracy • Working collaboratively with the EMEA Marketing team to identify marketing opportunities and roll out marketing initiatives with a key focus on maximizing sales potential including attending marketing /social events as brand representative • Actively monitoring the team ensuring that merchandise presentation reflect VM standards and general tidiness and cleanliness of the concession is maintained at all times • In the absence of the Store Manager, successfully running and managing the day to day operations of the concession including but not limited to customer relationships, team management, store administration, stock management and visual merchandising • Ensure that the store is fully compliant with financial, HR, legal and retail operation rules and procedures with a view to ensuring operational excellence • Support the Store Manager with any Health and Safety and Security • Actively insuring the implementation and adherence of Jimmy Choo procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company within the concession • Any other ad-hoc duties as might reasonably be required in the successful running of the store Competencies and Experience Required: • Demonstrable success gained as a Manager with a recognised brand • Previous experience of working within a Host department store • Luxury brand experience in a retail environment, shoes and accessories preferable • Excellent communication skills both written and verbal • Fluent English • Demonstrable skills of Microsoft Office, Excel, Word and Powerpoint • Knowledge and understanding of the luxury market, customer service and fashion • Successfully able to handle multiple demands and competing priorities in a multinational business • Seeks opportunities to be proactive and pre-empt store and team issues • Demonstrates respect, leadership capabilities and regularly exceeds expectations • Shows innovation and initiative Personal Attributes: • Enthusiastic, self-confident, well presented and self-motivated • Understand and represent the luxury lifestyle image of Jimmy Choo • Professionalism is maintained under all circumstances • Prepared to go the extra mile to achieve targets—The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.—At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].