Partner Growth Director

Drivvn; Birmingham; Hybrid; GBP 70,000 - GBP 90,000; Full time

Job summary

A leading automotive technology firm in Birmingham is seeking a Partner Growth Director to own the growth and strategic success of key automotive partners. This senior role requires commercial acumen and technical fluency. Responsibilities include developing partner growth strategies, managing relationships with OEMs, and ensuring customer satisfaction. The ideal candidate has over 8 years' experience in the automotive sector, excellent relationship-building skills, and a deep understanding of automotive e-commerce. This role offers a competitive salary, flexible hybrid working, and growth opportunities.

Benefits

Competitive salary + performance-based bonus

Flexible hybrid working

Professional development budget

Opportunity to shape growth function

Qualifications

• 8+ years in account management/customer success roles within automotive technology.
• Experience with automotive OEMs, dealer networks, or leasing providers.
• Track record of managing complex, multi-stakeholder accounts.

Responsibilities

• Develop and lead the growth strategy for existing partner base.
• Build and maintain deep, trusted relationships with OEMs.
• Lead quarterly business reviews and strategic planning sessions.

Skills

Account management experience

Relationship-building skills

Commercial excellence

Understanding of automotive e-commerce

Tools

CRM systems

DMS systems

Job description

Company Overview

Are you ready to help us shape the future of automotive e-commerce? At Drivvn, we're on a mission to transform how people buy and lease vehicles and we'd love for you to be part of it. As proud winners of the Culture100 Award, we're recognised not just for our innovation, but for putting our people at the heart of everything we do.

Since launching in 2020 as part of the TCC Group, we have been working with major automotive brands like Stellantis, Ford, Volvo, and Volkswagen to deliver seamless digital retail experiences. More recently, we've expanded into vehicle leasing, collaborating with forward-thinking partners such as MHC and Leasys.

Our platform supports the entire automotive sales and leasing journey, from vehicle configuration to financing, with real-time integration and omnichannel capabilities that put the customer in control. Our platform handles millions of real-time pricing calculations and inventory updates, integrating deeply with OEM systems, DMS platforms, and finance providers.

We're currently focused on the European market, but we're thinking big and have exciting plans for global expansion. In FY25, we generated over £8 million in revenue and we know that our success is all thanks to the brilliant people who make up our team.

Role Overview

As Partner Growth Director, you own the growth and strategic success of our key automotive partners across OEMs, dealer groups, and leasing companies. This is a senior, cross-functional leadership role requiring both commercial acumen and technical fluency you'll maximise revenue from existing accounts while serving as a trusted advisor on complex technical integrations, product roadmaps, and digital retail transformation. You'll work closely with engineering and product, to ensure customers extract maximum value from our platform and become long-term partners of Drivvn.

Key Responsibilities

Partner Growth Strategy

• Develop and lead the growth strategy for our existing partner base, aligned to business goals.
• Identify and execute upsell, cross-sell, and expansion opportunities across product lines and markets.
• Act as a strategic advisor to partner stakeholders, particularly at the executive level.

Delivery & Integration

• Collaborate with engineering teams to understand partner requirements and influence priorities
• Translate product capabilities into business value for partner stakeholders
• Guide partners through product onboarding
• Identify blockers to and coordinate resolution with partners and product/engineering teams

Relationship Management

• Build and maintain deep, trusted relationships with OEMs, retailers, and leasing partners.
• Serve as the senior point of contact for strategic accounts, ensuring satisfaction and long-term retention.
• Partner with product, marketing and sales teams to align partner needs with our roadmap and capabilities.

Commercial & Performance Leadership

• Own commercial performance of your partner portfolio (renewals, expansions, upsell pipeline).
• Lead quarterly business reviews (QBRs) and strategic planning sessions with partners.
• Define and track KPIs that measure partner health, platform adoption, and revenue impact.
• Work with product teams to gather customer feedback and build business cases that influence the strategic product roadmap and demonstrate ROI for our partners
• Identify opportunities where product enhancements can unlock revenue growth

Team & Process Development

• Support the development of scalable partner growth frameworks, including playbooks, lifecycle stages, and success metrics.
• Contribute to building out a high-performing team to manage and grow our partner base as we scale.
• Provide coaching to junior members of the team and champion knowledge sharing to support development

Requirements

Essential:

• 8 + years in account management/customer success roles within automotive technology, automotive SaaS, or automotive digital retail
• Demonstrable experience working with automotive OEMs, dealer networks, or leasing providers with understanding of their technical ecosystems (DMS, CRM, inventory management systems)
• Track record of managing complex, multi-stakeholder accounts
• Commercial excellence: proven success driving account expansion, renewals >95%, and consistent upsell/cross-sell achievement
• Deep understanding of automotive e-commerce, digital retail trends, and mobility transformation
• Experience with subscription/SaaS business models
• Exceptional relationship-building skills with ability to influence at VP/C-level

Desirable:

• Experience with European automotive markets and multi-market account management
• Familiarity with automotive digital solutions and competitive landscape
• Experience working in high-growth scale-up environments (Series A-C preferred)

What Success Looks Like

• Year 1: Net revenue retention >115% across portfolio; successful expansion into 2+ new product lines with existing partners
• Deep trusted advisor relationships with 3-5 strategic accounts, evidenced by executive sponsorship
• Partner NPS >50 and renewal rate >90%
• Contributed to 3+ product/engineering priorities based on partner insight

What We Offer

• Competitive salary + performance-based bonus
• Flexible hybrid working (London/Birmingham with remote flexibility)
• Professional development budget + conference attendance
• Opportunity to shape the growth function in a scaling business
• Work directly with founders and Executive team