Duty Officer - Full Time - Guildford Spectrum

Freedom Leisure Limited; United Kingdom; On-site; GBP 23,000 - 29,000; Full time

Job summary

A leading charitable leisure trust in the United Kingdom is seeking a Duty Officer responsible for the operational management of the leisure pool facility. You will supervise staff, ensure health and safety compliance, and manage customer service amidst a dynamic environment. Ideal candidates will have excellent communication skills, experience in management, and a passion for the leisure industry. The position offers development opportunities and a supportive workplace culture.

Benefits

Staff benefit scheme

Discounted staff membership

Incremental holidays

Employee Assistance Programme

Company pension

Various insurance and saving schemes

Cycle-to-work scheme

Fully funded training opportunities

Qualifications

• Experience in a leisure environment is preferred.
• Ability to manage and motivate a team.
• Experience working in a Duty Management or similar role.

Responsibilities

• Manage day-to-day operations of the leisure centre.
• Supervise lifeguards and ensure health & safety compliance.
• Handle customer service and operational tasks effectively.

Skills

Excellent communication skills

Problem solving

Customer service

Team management

Education

RLSS National Pool Lifeguard Qualification (desirable)

Job description

Join the Energy at Freedom Leisure - Do Good Feel Good!

At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference.

As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone – because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired.

If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started – we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day‑to‑day and making people feel good.

We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.

Position Overview

We are looking for a Duty Officer to join our friendly and professional team. Working with the Pools Manager & Pools Operations Manager as well as Duty Managers, you will ensure performance potential is optimised and all work is carried out to the highest standard, leading the team of Lifeguards at the busy leisure pool.

You will be responsible for the day‑to‑day running of the leisure centre to the highest standard and will be offered the full opportunity to develop all the skills required for a Duty Manager. We are looking for someone who has excellent communication skills, ideally with experience working in a leisure environment, but more importantly, someone who has passion and drive, can think on their feet, stay calm under pressure, and deal with people from all walks of life.

Job Responsibilities

You will be responsible for the operational management and supervision of the pool facility during your shift. This includes opening/closing procedures, pool tests, ensuring health & safety compliance, supervising staff (Lifeguards), managing customer service, cleaning, rigging/derigging of sports equipment, and assisting with incidents as required. You will work within the Team of Duty Officers to provide the best possible service to our customers and lead the team in day‑to‑day tasks.

Requirements

• RLSS National Pool Lifeguard Qualification desirable; training can be provided.
• Ability to actively manage, develop and motivate a team of operational staff.
• Responsibility for the day‑to‑day duty management and running of the leisure centre to the highest standard.
• Contribution to and understanding of the business and budgetary performance of the centre.
• Proactive member of the leisure centre team.
• Passion for the industry demonstrated through continuous professional development.
• Experience of problem solving, customer service and staff management.
• Experience working in a Duty Management or similar role.
• Ability to work flexibly with a level of autonomy and decision‑making confidence.
• Ability to think on your feet and respond to variable demands.

Benefits

• My Staff Shop – our very own staff benefit scheme, giving employees access to a great range of benefits such as discounts on cinema tickets, travel bookings, high street e‑vouchers, gift cards, days out, leisure activities and day‑to‑day spending.
• Discounted staff membership (including family members).
• Incremental holidays.
• Employee Assistance Programme – 24/7 confidential, independent and professional counselling.
• Company pension.
• Various insurance and saving schemes.
• Financial advice.
• Cycle‑to‑work and Car Leasing tax‑efficient schemes (salaried staff only).
• Fully funded training and career progression opportunities in a team‑working environment.

Hours & Salary

Hours: 40 hours per week, Monday – Sunday (rota basis).

Salary: up to £28,155 per annum.

Closing Date

Closing date: 5th January 2026.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.