Duty Manager

Prezzo Ltd; Trowbridge, Bristol, Bridgwater, Cheltenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent Italian restaurant chain in Trowbridge is seeking a Duty Manager to lead the team and ensure exceptional service. Responsibilities include acting as a keyholder, supporting smooth operations, and fostering a positive work environment. Candidates should have experience in hospitality, strong leadership skills, and a passion for food. The position offers competitive pay, flexible shifts, free meals on shift, discounts, and a supportive workplace culture.

Benefits

Free meals on shift

50% staff discount

Birthday day off

Wellbeing support

Exclusive hospitality rewards

Qualifications

• Experience in a hospitality team role e.g. server, bartender, supervisor.
• Confidence to lead a team during busy service.
• Basic understanding of compliance, cashing up, and health & safety.

Responsibilities

• Act as keyholder and take responsibility for opening/closing the restaurant.
• Lead service during shifts when GM/Assistant Manager is absent.
• Support smooth handover between shifts and maintain communication.

Skills

Leadership

Communication

Teamwork

Hospitality knowledge

Cash handling

Flexibility

Job description

Duty Manager – Prezzo Italian
“Put Your Heart into It”
£12.61 per hour (£13.11 per hour when Manager on Shift) – plus tronc/tips, commission, & perks!

Are you ready to step up in hospitality and take on extra responsibility while still being part of the restaurant floor team? At Prezzo Italian, we’re looking for a Duty Manager to bridge the gap between our Waiting Staff and Management team.

This is more than a job – it’s your chance to develop leadership skills, learn the business, and lead shifts with confidence while delivering unforgettable guest experiences.

What You’ll Do

• Act as keyholder and take responsibility for opening and closing the restaurant.
• Lead service during shifts when the GM/Assistant Manager is not present.
• Deliver Hospitality Magic by setting the tone for service on the floor.
• Support smooth handover between shifts and maintain communication with managers.
• Assist with cashing up, compliance paperwork, and stock checks.
• Step into a leadership role during busy periods, motivating and guiding the team.
• Respond to guest feedback with professionalism and positivity.
• Champion HEART values and act as a role model to newer team members.

What We’re Looking For

• Experience in a hospitality team role (e.g. server, bartender, supervisor).
• Confidence to lead a team during busy service.
• Strong communication and people skills.
• Basic understanding of compliance, cashing up, and health & safety.
• Flexible, reliable, and eager to grow into leadership.
• Passion for food and hospitality.
• Structured training and clear career pathways to Assistant Manager and beyond.
• Competitive pay, tronc/tips, commission and recognition for your achievements.
• Flexible shifts and a supportive workplace culture.
• Perks that matter: free meals on shift, 50% staff discount (25% friends & family), birthday day off, wellbeing support, and exclusive hospitality rewards.
• Be part of a team-first business where teamwork makes the magic.

Ready to join a team that thrives on pride, pace, and purpose – and discover a place where your heart makes the magic? Apply now and discover where you truly belong.

5 St Stephen's Pl, Trowbridge BA14 7EH, UK

Up to £12.21 per hour plus commission, plus tronc

If you’re ready to put your heart into hospitality, we’d love to hear from you.We’re always looking for passionate, hard-working people who love great food and genuine connection as much as we do.Whether you’re new to hospitality or ready for the next big challenge, there’s a place for you at Prezzo Italian.

Join a team where your heart makes the magic.

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