Director, Product - Customer facing team

Maidservices; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

A leading home services company is seeking a Director of Product for their customer-facing team in London. The successful candidate will lead and mentor Product Managers while driving innovation and aligning product solutions with business strategies. This role requires extensive experience in product management, exceptional communication skills, and a strong understanding of AI technologies. The company offers a hybrid work environment with competitive compensation.

Qualifications

• 10+ years of experience in product management.
• Multi-year experience in product management for customer-facing products.
• 4+ years of experience leading teams of Product Managers.

Responsibilities

• Lead and mentor a team of Product Managers.
• Align team roadmaps to company strategy and OKRs.
• Drive innovation through AI and emerging technologies.

Skills

Product management

Leadership

Communication skills

Problem-solving

AI technologies

Agile development

Job description

Director, Product - Customer facing team

London, UK - Hybrid

At Angi®, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want.

Angi at a glance:

• Homeowners have turned to Angi for more than 300 million projects
• 1,000+ home service tasks covered
• 2,800 employees worldwide

Angi® is defining the future of the home services industry, creating an environment where homeowners, pros, and employees benefit from more jobs done well.

For homeowners, our platform is a reliable way to find skilled pros. For pros, we're a reliable business partner who helps them find the winnable work they want, when they want. For employees, we’re an amazing place to call home. We can’t wait to welcome you.

About the Team

Angi is looking to hire a highly passionate, data-driven and experienced product leader to manage, lead, grow, and mentor up to four product managers for customer facing teams in our marketplace. Our eight customer facing teams cover the full customer journey from acquisition, onboarding, responding, shortlisting, and hiring for tradespeople and homeowners. Customer Facing teams work alongside Enabling, Data and Platform teams.

You will work alongside other Directors, and Group Product Managers. As Product Director, you will mentor, coach and manage the Product Managers in your teams, and align with your peers and management. As a motivating leader, you will lead the development and continuous improvement of parts of our core marketplace.

This position requires a business mindset, metrics focus and a value driven approach. The ideal candidate combines marketplace experience with a consultative mindset and strong communication skills. You are used to partnering with product people and higher management alike in a fast-paced and team-driven environment.

What you’ll do:

• Lead and grow a team of Product Managers and Senior PMs, providing clear goals, coaching, and feedback to ship high-quality products in our core marketplace.
• Co-author, review, and evangelize strategic documents with your PMs to drive alignment and clarity.
• Steward large, cross-team opportunities by setting an inspiring vision, sequencing work, and coordinating adjacent teams.
• Align team roadmaps and product solutions to company strategy and OKRs, making trade-offs explicit.
• Together with Engineering (Engineering Manager) and UX (UX Manager) peers, translate strategy into a concrete, prioritized roadmap and execute on it.
• Partner with business, operations, and marketing to identify opportunities that grow revenue and improve customer experience.
• Report and act on marketplace health metrics, including activation, conversion, retention, and liquidity.
• Champion an evidence-based, experiment-driven culture across product discovery and delivery.
• Represent your area in executive and cross-functional forums, communicating strategy, progress, risks, and outcomes clearly.
• Drive innovation through AI and emerging technologies - from discovery and personalization to ops tooling and developer productivity.

Who you are:

• Multi-year experience in product management for customer-facing products.
• 10+ years of experience in product management.
• 4+ years of experience leading and managing IC Product Managers across multiple teams.
• Experience in two-sided marketplaces, ideally B2B2C, with a deep understanding of supply, demand, and liquidity dynamics.
• Proven track record of delivering customer value that drives revenue.
• Attention to detail and the ability to operate at multiple altitudes - from strategy to hands-on execution when needed.
• Experience working in an agile development environment within a distributed, hybrid organisation.
• Hands-on experience applying AI technologies in product discovery, customer experience, or internal tooling - and a strong habit of staying current with AI developments.
• Strong problem-solving skills and ability to navigate complex technical and organisational challenges.
• Excellent communication and storytelling skills - able to translate complex metrics and dynamics into clear, compelling narratives for executives and teams.
• Strong interpersonal skills in English, written and oral, enabling effective collaboration in an asynchronous setup.