Digital Service Analyst - ITIL-Led Service Delivery

HPCareers Ltd; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading Creative Digital Agency in the United Kingdom is seeking a Digital Service Analyst to join their team. This role involves supporting service delivery, management of service transactions, and improvement of processes. Candidates should have a minimum of two years’ experience in a service analyst role and knowledge of ITIL frameworks. Familiarity with technologies such as .NET, SQL, and HTML support is advantageous. This position offers potential for growth into a Service Manager role.

Qualifications

• Minimum of two years’ relevant Service Analyst experience required.
• Understanding of ITIL service lifecycle is essential.
• Familiarity with .NET, SQL, and HTML support is beneficial.

Responsibilities

• Monitor and manage service transactions to meet service targets.
• Escalate process failures or unsatisfactory performance.
• Liaise with business customers for service improvement.
• Participate in service delivery meetings and management.
• Own service improvement items like problem tickets.
• Handle conflicting priorities effectively.
• Lead service measurement and attend service reviews.

Skills

Service Analyst experience

ITIL service lifecycle knowledge

.NET knowledge

SQL knowledge

HTML support

Education

ITIL Foundation certificate (or willingness to earn)

Job description

A leading Creative Digital Agency in the United Kingdom is seeking a Digital Service Analyst to join their team. This role involves supporting service delivery, management of service transactions, and improvement of processes. Candidates should have a minimum of two years’ experience in a service analyst role and knowledge of ITIL frameworks. Familiarity with technologies such as .NET, SQL, and HTML support is advantageous. This position offers potential for growth into a Service Manager role.