Service Desk Analyst – IT Support (Remote & Onsite) – London

Bates Wells; Greater London; On-site; GBP 28,000 - 40,000; Full time

Benefits

Sustainable pensions

IVF support

Private healthcare

Wellbeing and personal-development benefits

Job summary

A leading law firm in London is seeking a motivated Service Desk Analyst to join their IT team. This role serves as the first point of contact for IT support, assisting colleagues with IT requests, account setups, and hardware management. Candidates should have 1-2 years of Service Desk experience, strong problem-solving abilities, and excellent customer-service skills. The position includes benefits like private healthcare and wellbeing support.

Qualifications

• 1–2 years of Service Desk experience, ideally in legal or professional services.
• Confident, friendly and client-focused with strong customer-service skills.
• Good problem-solving and troubleshooting ability.

Responsibilities

• Provide technical support to colleagues across the firm, onsite and remotely.
• Install, configure and maintain hardware and software (laptops, printers, mobile devices).
• Troubleshoot Windows OS, MS 365, mobile and in‑house legal applications.

Skills

Strong customer-service skills

Good problem-solving ability

Basic understanding of network infrastructure

Strong communication skills

Education

Certifications such as CompTIA A+, ITIL Foundation, or Azure Fundamentals

Tools

ITSM tools

Job description

A leading law firm in London is seeking a motivated Service Desk Analyst to join their IT team. This role serves as the first point of contact for IT support, assisting colleagues with IT requests, account setups, and hardware management. Candidates should have 1-2 years of Service Desk experience, strong problem-solving abilities, and excellent customer-service skills. The position includes benefits like private healthcare and wellbeing support.