Digital Operations Lead

Card Factory plc; Wakefield; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A major retail company is seeking a Digital Operations Lead to enhance in-store digital services. This hybrid role requires collaboration with teams to implement digital strategies and support store colleagues. The ideal candidate will have experience with digital platforms, strong communication skills, and a passion for problem-solving. Responsibilities include creating documentation, monitoring service performance, and designing new tools. A competitive salary and benefits package is offered for this permanent position in Wakefield.

Benefits

Competitive salary and benefits package

Qualifications

• Experienced in digital platforms or systems in retail.
• Capable of turning technical details into user-friendly guidance.
• A practical problem-solver who identifies issues effectively.
• Skilled in documentation and training delivery.
• Collaborative and focused on improvement.

Responsibilities

• Support the delivery of the Digital Strategy and omni-channel objectives.
• Create and maintain store-facing documentation.
• Collaborate with Customer Services for feedback improvements.
• Design, test, and rollout new digital tools.
• Monitor and report on in-store digital services performance.

Skills

Experience with digital platforms in retail

Strong communication skills

Problem-solving skills

Process mapping abilities

Collaboration skills

Job description

# Digital Operations Lead## About the jobWe’re looking for an experienced **Digital Operations Lead** with a passion for digital and a sharp eye for detail to join our Central Operations team. This role is all about making life easier for our store colleagues while driving our omnichannel ambition forward. Acting as the vital link between Retail Operations and our Digital team, you’ll make sure new tools and processes are simple, practical, and store-ready. By championing innovation and continuous improvement, you’ll help embed digital ways of working that enhance the experience for both customers and colleagues.This is a fantastic opportunity to make a real impact on how we deliver digital in-store. You’ll work with great people, influence change, and help shape the future of retail operations. If you’re organised, innovative, and ready to take on a role where no two days are the same, we’d love to hear from you.Based at our Support Centre in Wakefield (just off Junction 41 on the M1), this is a hybrid role with 2–3 days a week in the office.**What you’ll be doing:**In this role, you’ll support the delivery of our Digital Strategy and omni-channel objectives, acting as the retail subject matter expert for in-store digital operations. The focus will be on ensuring everything aligns with agreed standards, timelines, and budgets, while providing clear guidance and practical support to store teams on digital systems. When issues arise, you’ll escalate them appropriately and keep things moving.Creating and maintaining store-facing documentation will be a key part of your work, including operating guides, policies, and training content to help colleagues adopt new tools and ways of working. Collaboration is essential, and you’ll work closely with Customer Services to review feedback and use it to improve the experience of in-store digital services.You’ll also play a vital role in the design, testing, and rollout of new digital tools and initiatives, making sure they’re store-ready and easy to use. Monitoring and reporting on the performance of in-store digital services will help you identify opportunities for improvement. Alongside this, coaching and upskilling store colleagues will ensure they deliver excellent customer experiences across all channels.**What we’re looking for:*** Experience working with digital platforms or systems in a retail or operational environment.* Strong communication skills with the ability to turn technical detail into simple, user-friendly guidance.* A practical problem-solver who can identify issues, offer solutions, and escalate effectively.* Skilled in process mapping, documentation, and training delivery, with an eye for detail.* Collaborative and improvement-focused, passionate about making things better for colleagues and customers.The following content displays a map of the job's location.| OpenStreetMap contributors### Digital Operations Lead* **Salary** Competitive salary and benefits package* **Frequency** Annual* **Job Reference** cardfac/TP/1803145/30579* **Contract Type** Permanent* **Working Hours** 37.5* **Closing Date** 10 January, 2026* **Location** Century House Brunel Road Wakefield 41 Industrial Estate, United Kingdom* **Posted on** 11 December, 2025