Deputy Local Service Manager

Sanctuary Group; Reepham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A national not-for-profit organisation is seeking a Deputy Local Service Manager in Reepham Road, Norwich. This role involves managing staff, ensuring compliance, and promoting quality service delivery. Ideal candidates will have management experience in social care, NVQ Level 3 in Health and Social Care, and good communication skills. Benefits include generous holiday entitlement, a pension scheme, and various employee perks. Flexibility and compassion are key attributes expected. This is a full-time position with a commitment to inclusion and equality.

Benefits

25 days paid holiday plus public holidays

Pension scheme with employer contributions

Health and well-being plans

Flexible working arrangements

Learning and development opportunities

Qualifications

• Proven management or supervisory experience in social care is essential.
• Compassionate and hardworking with a hands-on approach.
• Good written and strong communication skills.

Responsibilities

• Manage, recruit, and train staff under NVQ frameworks.
• Promote best practices for service quality.
• Support the Local Service Manager in managing void properties.

Skills

Management experience in social care

Compassionate and understanding

Good communication skills

Experience with Mental Health

Confident IT user

Education

NVQ Level 3 in Health and Social Care

Job description

Deputy Local Service Manager

37.5 hours per week

Sanctuary Supported Living, Homelessness Service at Reepham Road in Norwich. Department: Health and Social Care (Management). Operation: Sanctuary Supported Living.

We’re a national not‑for‑profit organisation specialising in personalised housing, care, and support services to help people live independently across England.

Role responsibilities

• Managing, recruiting, developing, and training staff within appropriate legislative or NVQ frameworks and devising effective staff rotas.
• Promoting best practice to ensure quality services are carried out by staff.
• Ensuring effective support systems are in place and that we operate in a fully compliant way.
• Supporting the Local Service Manager in effectively managing the void process on any empty properties.
• Maintaining a good understanding of health and safety.
• Developing and maintaining relationships with customers and relevant external agencies, liaising effectively with statutory and voluntary partners.
• Occasional travel may be required; a full valid driving licence is desirable.

Skills and Experience

• Proven management or supervisory experience gained within a social care environment is essential.
• NVQ Level 3 in Health and Social Care or equivalent.
• Compassionate, understanding, and hardworking with a hands‑on approach to help achieve supportive outcomes.
• Good written and strong communication skills.
• Experience working with Mental Health.
• Prior knowledge of support planning, risk assessment and safeguarding.
• Previous experience working under challenging circumstances.
• Confident user of IT systems.

Benefits

• At least 25 days paid holiday (plus public holidays).
• A pension scheme with employer contributions.
• A variety of online discounts and rewards from major retailers.
• Health and well‑being plans.
• Life assurance.
• Family‑friendly arrangements, including opportunities for flexible working.
• Tax‑efficient savings through our Cycle to Work scheme.
• A wide range of learning and development opportunities.

We are only currently accepting applications from those with the right to work in the UK.

Inclusion and Equality

Inclusion is one of our core values. We encourage applications from people from diverse backgrounds. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Sanctuary Group is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities. We work closely with the Home Office to prevent illegal working, and an enhanced Disclosure and Barring Service check will be required for successful applicants, which we will pay for.

Job Reference: 226798