Deputy Client Services Manager NEW Rapport Posted today £42,169 per year London Management

Compass Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global service provider is seeking a Deputy Client Services Manager to support the management of a high-profile contract. This role entails leading a team, ensuring top-notch reception and switchboard services, and fostering outstanding client relationships. The ideal candidate will have at least two years of leadership experience, thrive in dynamic environments, and be committed to delivering a positive service experience. This position is based in Greater London with competitive benefits and a full-time contract.

Benefits

Exclusive travel and grocery discounts

Contributory pension scheme

Employee Assistance Program

Continuous learning and development opportunities

Paid day off for community service

Qualifications

• At least two years’ experience leading teams with confidence and empathy.
• Ability to thrive in a fast-paced environment.
• Experience in building strong client relationships.

Responsibilities

• Support daily operations, ensuring smooth service delivery.
• Lead, coach and inspire the front‑of‑house team.
• Build strong client relationships and respond professionally.

Skills

Leadership

Communication

Empathy

Proactive Service Improvement

Team Coaching

Job description

We are looking for a confident and people-focused Deputy Client Services Manager to join our award-winning Rapport team, based at one of our client sites near St Paul’s. In this key role, you will support the Client Services Manager in overseeing all aspects of a high-profile contract. You will help lead a team of 17 across three locations, delivering outstanding reception, switchboard and room reservation services.

Our client is a leading global financial institution, and your contribution will be vital in ensuring a seamless and exceptional front‑of‑house experience.

If you are passionate about service, love working with people, and are ready to step into a leadership role where no two days are the same—we’d love to hear from you.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday, shift rota basis between 7 AM and 7 PM)

Ideal start date: 2nd February 2026

What will you get?

• Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Support daily operations, ensuring smooth, five-star delivery at all times.
• Lead, coach and inspire the front‑of‑house team, with involvement in recruitment, onboarding, and performance management.
• Build strong client relationships, responding quickly and professionally to any requests or feedback.
• Represent the team at client meetings, providing insight and solutions that support continuous improvement.
• Prepare accurate, engaging reports that reflect service performance and team achievements.
• Ensure new team members receive effective onboarding and training, championing a culture of learning and growth.
• Uphold and promote client procedures, including compliance, confidentiality, and service standards.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Bring at least two years’ experience leading teams with confidence, empathy, and a hands‑on approach.
• Thrive in a fast‑paced environment, staying calm while balancing multiple priorities.
• Communicate clearly and professionally, building trust with clients and colleagues alike.
• Take pride in creating a positive team culture where everyone feels valued and supported.
• Be naturally proactive, spotting opportunities to improve service before they arise.
• Show a passion for people, hospitality, and delivering excellence every single day.

About us

Rapport Guest Services is a multi‑award‑winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.