Department Manager

JD Sports Fashion Plc; Southampton; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead a vibrant team in delivering exceptional customer experiences. This role involves coaching and motivating staff, maintaining high store standards, and ensuring a safe and compliant environment for both customers and colleagues. You will play a crucial role in achieving sales targets and enhancing customer satisfaction while fostering a culture of internal development. If you are passionate about retail and have a knack for leadership, this opportunity is perfect for you to make a significant impact in a thriving retail environment.

Qualifications

• Mindset to motivate and coach teams towards exceptional service.
• 2+ years of management experience in retail formats.

Responsibilities

• Lead and motivate a high-performing store team.
• Ensure exceptional customer service and store standards.
• Manage day-to-day operations and support hiring and training.

Skills

Coaching Skills

Team Building Skills

Communication Skills

Management Experience

Job description

Role overview:

Make your part of GO a great place to shop and work through the effective leadership and management of your store or defined business area. Motivate and coach store teams to deliver service which has customers at the heart, through exceptional store standards and highly engaged colleagues.

Responsibilities:

1. Support the Store Manager lead and motivate a high performing, highly engaged team.
2. Create a culture of exceptional customer service ensuring our store teams win customers for life by exceeding their expectations.
3. Develop store teams through internal development programme to support future talent and career pathways to help us grow our business.
4. Uphold a store that is safe and compliant operating environment for all colleagues and customers.
5. Deliver our financial results in line with or in excess of company targets.
6. Support other retail management duties where required.
7. Act as the point of contact for colleagues in the manager’s absence.
8. Provide excellent customer service, addressing inquiries and resolving complaints professionally.
9. Help manage day-to-day operations, including opening and closing procedures.
10. Support cash management tasks, such as processing transactions and reconciling tills.
11. Participate in hiring, onboarding, and training new employees.
12. Provide feedback and coaching to colleagues to improve performance.
13. Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.

Role objectives and KPI’s:

1. Contribute to achieving or exceeding the stores monthly sales target.
2. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store Audits.
6. Ensure all new colleagues complete mandatory training required.
7. Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
8. Assist in keeping operational costs within the allocated budget.

Skills and Experience:

1. Great coaching, mentoring and team building skills that drives team performance.
2. Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.
3. At least 2 years management experience, preferably in a similar format of retail.