CX Researcher

Cheil Europe Limited; City of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading marketing agency in London is seeking a CX Researcher to join their Strategy and Experience team. This role involves independently running research studies, focusing on usability testing, and making actionable recommendations. Candidates should have experience in leading usability studies and working with cross-functional teams. Competitive perks include 25 days holiday and a discretionary bonus scheme.

Benefits

25 days holiday

Discretionary company bonus scheme

Private medical insurance

Cycle to work scheme

Qualifications

• A few years' experience leading usability testing studies.
• Experience translating research requirements into actionable plans.
• Familiarity with e-commerce trends.

Responsibilities

• Run research studies across European markets.
• Analyze findings and create insights presentations.
• Collaborate with designers and stakeholders.

Skills

Usability testing

Research insights translation

Excellent communication skills

Collaboration with cross-functional teams

Proactivity

Tools

Lookback

Usertesting.com

Askable

Job description

We’re looking for a CX Researcher to join the Strategy and Experience team to work on an exciting research project helping one of the biggest brands deliver amazing experiences for its customers across European markets.

In this role you will independently run research studies across European markets, identify insights and turn them into action plans.

The role would suit someone who already has experience running moderated usability testing, feels confident planning and scoping user testing, and is also keen to explore other types of research such as user interviews, and surveys.

As with all Cheil roles this is a 1-year fixed term contract with a view to be extended. We are looking for someone to join us from early January.

What the day to day looks like…

• Leading research studies with a strong focus on usability testing
• Using research tools to conduct usability testing, analyse findings and create compelling insights presentations
• Collaborating closely with designers and client stakeholders to define research requirements, shape wireframes and prototypes for testing
• Identifying the most compelling and relevant insights and making actionable recommendations
• Consolidating insights from different sources (qual, and quant) to build a more comprehensive understanding of the key customer problems
• Disseminating research insights and learnings to the wider Cheil team

Experience

• A few years' experience leading usability testing studies
• Some experience or interest in leading unmoderated studies, focus groups, user interviews
• Strong ability to translate research insights into strategic recommendations
• Excellent communication and presentation skills
• Experience collaborating with cross-functional teams to define research requirements
• Experience translating research requirements into a research plan including writing discussion guides, creating usability tasks and defining recruitment criteria
• Experience in e-commerce (in-house or agency)
• Knowledge of design thinking principles
• Familiarity with research platforms such as Lookback, Usertesting.com, Askable is a plus
• Knowledge of other European languages is a plus – German, Spanish, Italian, French
• Proactive, ambitious and curious – keen to make an impact and deliver outstanding research work that will help shape seamless customer experiences for brands such as Samsung
• Excited about the future of e-commerce and familiar with the trends shaping it

About Cheil

Welcome to Cheil, based in London and Chertsey - a group of thinkers and doers who make things that move.

We build campaigns. Shops. Robots. One-of-a-kind-experiences. Anything that transports people, brands and products rooted in digital innovation. It’s an approach that’s seen us partnering with the likes of Absolut, Coca-Cola, Samsung and Jaguar Land Rover, creating enduring ideas for any marker – and within any medium.

As a full service agency we’ve got plenty of experience in shopper marketing, experiential, traditional advertising, social, retail design and sponsorship – awards to show for it, too. In the past few years we’ve earned our share of Cannes Lions, Clios, POPAIs and Kinsale Sharks.

As part of Cheil Worldwide, Cheil UK plays its part in one of the world’s biggest agency networks – comprising 53 offices and eight affiliates in 42 countries globally.

The perks you can take advantage of in return…

• 25 days holiday
• 1 extra day off for moving house
• 3 extra days off for wedding or Civil Partnership
• Discretionary company bonus scheme, subject to bonus scheme rules
• Money off gym membership
• Group Income Protection
• Private medical insurance
• Life Assurance
• Employee Assistance ProgrammeCycle to work scheme

Seniority level

Associate

Employment type

Contract

Job function

Research and Strategy/Planning

Industries

Advertising Services, Marketing Services, and Technology, Information and Media