Customer Support Specialist — Wolverhampton (Hybrid)

Lloyds Bank plc; Wolverhampton; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading banking institution in Wolverhampton is looking for a Customer Support representative. This full-time role involves providing face-to-face assistance to customers in branches, with opportunities for career progression through a skill development framework. The ideal candidate is empathetic, able to build relationships, and committed to delivering excellent service. A salary of £25,000, increases with skill levels, is offered, along with a comprehensive benefits package, including pension contributions and performance bonuses.

Benefits

Generous pension contribution

Annual performance-related bonus

Private medical benefit

Discounted shopping benefits

22 days' holiday, increasing over time

Qualifications

• Must be a people person, genuinely caring about helping customers.
• Ability to build relationships to ensure a fantastic customer experience.
• Commitment to deliver on promises and meet customer needs.

Responsibilities

• Provide face-to-face support to customers in branches.
• Maintain an inclusive environment that celebrates diversity.
• Support customers through various channels, including social media and remote advice.

Skills

People skills

Empathy

Collaboration

Job description

A leading banking institution in Wolverhampton is looking for a Customer Support representative. This full-time role involves providing face-to-face assistance to customers in branches, with opportunities for career progression through a skill development framework. The ideal candidate is empathetic, able to build relationships, and committed to delivering excellent service. A salary of £25,000, increases with skill levels, is offered, along with a comprehensive benefits package, including pension contributions and performance bonuses.