Customer Support Specialist - Hybrid Career Growth

Lloyds Bank plc; Falkirk; On-site; GBP 25,000; Full time

Job summary

A leading UK bank is looking for a full-time Customer Support representative in Falkirk. In this role, you will provide personal, face-to-face assistance to customers, guiding them through their financial queries. There are opportunities for career progression within the bank through a skill development program. Ideal candidates are empathetic, strong in relationship-building, and passionate about providing outstanding service. You'll enjoy a competitive salary and a comprehensive benefits package as part of a diverse, inclusive work environment.

Benefits

Generous pension contribution

Annual performance-related bonus

Private medical benefit

Discounted shopping

22 days' holiday plus bank holidays

Qualifications

• People person, genuine and caring about helping others with finances.
• Ability to quickly build relationships.
• Passion to understand customers' needs and resolve queries.

Responsibilities

• Provide face-to-face support to customers.
• Transition to helping customers remotely via calls and online platforms.

Skills

Relationship building

Empathy

Integrity

Collaboration

Job description

A leading UK bank is looking for a full-time Customer Support representative in Falkirk. In this role, you will provide personal, face-to-face assistance to customers, guiding them through their financial queries. There are opportunities for career progression within the bank through a skill development program. Ideal candidates are empathetic, strong in relationship-building, and passionate about providing outstanding service. You'll enjoy a competitive salary and a comprehensive benefits package as part of a diverse, inclusive work environment.