Customer Success & Retention Manager

Safetykleen UK Ltd.; Lisburn; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading environmental service provider is seeking a Customer Success & Retention Partner in Lisburn to enhance customer satisfaction and loyalty. You'll engage face-to-face with customers, manage key accounts, and collaborate with teams. The role offers a salary of £35,000 - £40,000 with OTE of £60,000, along with benefits including private healthcare and a contributory pension scheme.

Benefits

25 days holiday plus Bank Holidays

5% Contributory Pension scheme

Private healthcare scheme

Employee Assistance Program

Cycle to work scheme

Corporate discount scheme

Qualifications

• Customer-focused and ability to manage high-risk accounts.
• Good communication skills, particularly face-to-face.
• Ability to collaborate across teams for smarter decision-making.

Responsibilities

• Own and revive high-risk customer accounts.
• Uncover insights that help improve service delivery.
• Collaborate to make informed business decisions.
• Deliver value beyond mere solutions.
• Identify and seize opportunities to grow accounts.

Skills

Customer relationship management

Consultative approach

Commercial awareness

Problem-solving

Trust building

Job description

This range is provided by Safetykleen. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

We're Hiring: Customer Success & Retention Partner | South West England & Wales | OTE £60K

At Safetykleen, our customers are at the heart of everything we do - and we’re looking for someone who truly shares that mindset.

This is an exciting opportunity for a credible, customer-obsessed professional to join our team and ensure our clients remain engaged, satisfied, and loyal. You’ll focus on building trust, solving meaningful challenges, and demonstrating the long-term value of partnering with us.

As a key member of our Customer Relations team, you’ll help shape how we retain and grow customer relationships between, and around our Northern and Republic of Ireland operations.

Please note: this is a field-based role and may require up to three overnight stays per week.

If you're someone who:

• Loves meeting customers face-to-face (around two per day)
• Knows how to turn around a tricky relationship
• Is commercially savvy and consultative in approach
• Believes that customer success equals company success
• Wants to work for a company that’s serious about sustainability and service

… this role could be for you.

What you’ll do

• Own and revive high-risk customer accounts
• Uncover insights that help us serve better
• Collaborate across teams to drive smarter decisions
• Deliver value, not just solutions
• Spot opportunities to grow accounts, not just save them
• Be a trusted face of Safetykleen on the ground.

The package

• £35,000 - £40,000 - OTE approx. £60,000 per annum.
• 25 days holiday plus Bank Holidays.
• 5% Contributory Pension scheme.
• Family Life assurance of 3 times life cover salary.
• Private healthcare scheme from day 1.
• Enhanced maternity and paternity pay.
• Corporate discount scheme focussed on your wellbeing, including discounted Virgin Active Gym membership - and Gymflex.
• Taste Card Membership discount.
• Discount and cashback at many retailers.
• Cycle to work scheme.
• Employee Assistance Program with 24/7 confidential helpline support for employees
• Enhanced occupational sick pay scheme for employees with illness and/or conditions requiring treatment.
• CEO & Leadership Employee recognition awards.
• Employee referral scheme.
• We provide support and access to a range of internal and external courses to help and progress your career with us.

About us

Safetykleen is the UK's leading provider of Parts Washing, Waste Collection, and Environmental Advisory services, with operations spanning 16 European countries, as well as Brazil and Turkey. With 19 branches across the UK and Ireland, we employ approximately 600 passionate individuals committed to our mission of making the planet Safer and Kleener. When you become part of the Safetykleen team, you'll find yourself in a welcoming and inclusive workplace where your voice matters, your talents are appreciated, and your career growth and development is based on merit and performance.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Consumer Services

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