Customer Solutions Technician

Johnson Controls, Inc.; Plymouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading security solutions provider in Plymouth is seeking a Customer Solutions Technician. In this field-based role, you will install and maintain security systems, ensuring the highest level of customer service. Essential qualifications include a full UK manual driver’s licence and practical skills with tools. A structured training program and additional benefits such as a company van, tools, and a pension plan are offered. If you're reliable, self-motivated, and ready to start your career in the security industry, this position is for you.

Benefits

Basic salary plus bonus

Pension

Company van, tools, uniform

Personal development

Qualifications

• Full UK manual driver’s licence.
• Ability to climb ladders and work at height.
• Electrical experience/qualifications preferred.

Responsibilities

• Install and maintain CCTV and alarm systems.
• Replace batteries and check functionality of systems.
• Liaise with service bureau.
• Complete work details accurately on mobile devices.

Skills

Ability to work safely and responsibly

Excellent communication skills

Reliable and trustworthy

Ability to work with hand and power tools

Self-motivated

Job description

What You Will Do

Customer Solutions Technicians are field based and are required to carry out Installation of systems and ongoing system maintenance, Inspections and breakdown repairs to CCTV, video doorbell and intruder alarm systems to the relevant standards, providing the highest level of customer service, whilst managing workloads to meet and exceed daily targets and customer expectations. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive company van, uniform and tools to do the job with a basic salary and competitive incentive scheme.

ADT are the name people trust to protect what’s precious to them. We safeguard over 210,000 UK properties and more than 2,000 new customers each month put their faith in us.

How You Will Do It

• To check correct functionality of systems including, but not limited to the following:
• To replace all detector batteries where necessary.
• To test panel and back-up batteries, replacing where necessary.
• To check correct activation of the warning sounders.
• To check the system is able to operate normally on the standby batteries.
• To check correct operation of all detection devices.
• To check correct activation of signalling equipment to the Alarm Receiving Centre.
• To check and clean CCTV and WIFI cameras.
• To liaise with the service bureau in line with the Company requirements and procedures.
• Accurately complete detail of works on the Mobile Data Device according to work instructions and codes of practice if necessary.

Essential – What we look for

• Full UK manual driver’s licence.
• Have the ability to carry and climb ladders and to work at height.
• Have practical skills to work with hand and power tools.
• Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work returning faulty and unused equipment for correct disposal.
• Be reliable, trustworthy, self‑motivated with the ability to work alone as well as in a team.
• Have excellent communication, relationship building skills and able to exceed customer expectations.
• Be familiar with the use of technology like smartphones, tablets and PCs.
• A security check will be performed once an offer has been made to the successful candidate.

Preferred

• Electrical experience/qualifications.
• Previous experience in installing/servicing in a residential environment.

What You Will Get

• Basic salary plus bonus
• Pension
• Company van, tools, uniform
• Personal development