Customer Service Specialist

O'Brien® Group; Doncaster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading service provider in the UK is looking for a Customer Service Specialist in Doncaster. In this full-time role, you'll provide exceptional support as the first point of contact for customers while completing data entry and administration tasks. Ideal candidates will have strong communication skills and a genuine passion for customer service. Join a supportive team that values your contributions and offers great perks including discounts and career development opportunities.

Benefits

Exclusive discounts on major retail brands

Training and development programs

Opportunities to give back through community events

Qualifications

• Genuine passion for delivering excellent customer service.
• Ability to work in a fast-paced, complex environment.
• Willingness to learn new systems.

Responsibilities

• Be the first point of contact for customers via phone and email.
• Deliver exceptional customer experience with every interaction.
• Complete data entry and data validation with attention to detail.
• Provide general administration support to the broader team.

Skills

Strong influencing and negotiation skills

Intermediate IT skills

Resilience

Proactive mindset

Job description

.Customer Service Specialist page is loaded## Customer Service Specialistlocations: Doncaster East, VICtime type: Full timeposted on: Posted 3 Days Agotime left to apply: End Date: February 8, 2026 (26 days left to apply)job requisition id: JR63799--We’re looking for a **customer service and administration superstar** to be the first point of contact for our customers and provide exceptional support to our team.## ## **About the Role**In this dynamic and fast‑paced role, you will support O’Brien Group Services by delivering outstanding customer service and ensuring accurate, efficient administration.Your key responsibilities will include:* Being the first point of contact for customers via phone and email* Delivering an exceptional customer experience with every interaction* Completing data entry and data validation with high attention to detail* Providing general administration support to the broader teamIf you thrive in a busy environment and love helping people, you’ll fit right in.## ## **The Perks**At O’Brien, we’re committed to supporting your growth, wellbeing, and career development. You’ll enjoy access to:* **Exclusive discounts** on major retail brands, dining, insurance, travel, health, beauty, and more* **Training and development programs** to help you realise your potential and build a fulfilling career* **Opportunities to give back** through community events and volunteering* And much more as part of being a valued member of the O’Brien team!## ## **What We’re Looking For**We’re seeking someone who brings the right attitude, capability, and passion for delivering great outcomes for our customers.To be successful, you will have:* A genuine passion for delivering excellent customer service* Strong influencing and negotiation skills* Resilience and the ability to work in a fast‑paced, complex environment* Intermediate IT skills and willingness to learn new systems* A proactive mindset and the ability to take accountability in your work## You’ll be joining a supportive team where your contributions truly matter. We focus on helping our people grow, succeed, and build long-lasting careers.If you're ready to bring your customer service skills to an iconic Australian brand and be part of a business that’s going places—**we’d love to hear from you.**--If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. **Apply Now!**At , we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents**Privacy:** To review and consider your application, O'Brien collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our and .**Agencies:** O'Brien does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien to submit candidates to a specific requisition, we will not approve payment to any third party.