Customer Service Representative

PGG Wrightson Ltd; Stratford-upon-Avon; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading rural services provider is seeking a motivated Customer Service Representative in Stratford-upon-Avon. The role involves providing knowledgeable sales advice, handling merchandise, and performing deliveries. Ideal candidates will be physically fit, possess rural sector experience, and have great communication skills. The position requires a clean driver's license and may involve manual handling tasks. Training is provided, and opportunities for career growth are available.

Benefits

Retail buying privileges

In-house sales and technical training

Qualifications

• Previous experience in the New Zealand rural sector is essential.
• Clean NZ driver's licence and ability to operate a Ute and reverse trailers.
• Retail and/or sales experience is advantageous but not required.

Responsibilities

• Provide advice to customers.
• Solve queries and problems proactively.
• Process sales and product requests efficiently.
• Handle merchandise as per company guidelines.
• Undertake delivery duties.

Skills

Good communication

Physical fitness

Strong computer literacy

Rural sector knowledge

Job description

We are looking for a motivated individual to join our Stratford Rural Supplies team as a Customer Service Representative. If you are a hard‑working all‑rounder that has a keen interest in the rural sector, then do not hesitate to get in contact today.

PGG Wrightson is one of New Zealand's leading nationwide providers of products and services to the rural sector. We are helping grow the country through our knowledge, service, and expertise. This role is full time, Monday to Friday and will require working on rostered Saturday mornings and is based in the Stratford Rural Supplies store.

About the role

Based in‑store, you will provide knowledgeable sales advice and service to a range of agricultural and horticultural clients. You will also be involved in day‑to‑day administration, order processing, stock replenishment, and collaborate closely with our in‑store CSR and sales teams. This position requires physical fitness as it involves manual handling and spending a lot of time on your feet. Our ideal team member will be adaptable and have a keen interest and passion for the local agricultural and horticultural sector. Your keen eye for detail and to relate well to both colleagues and clients will set you up for a long and successful career within our organization.

Duties & Responsibilities

• Provide sound advice to a variety of customers based on their needs
• Pro‑actively solve queries and problems from customers, suppliers and other staff
• Process sales and product requests with efficiency
• Order, unpack and display merchandise according to company guidelines
• Undertake Forklift, Ute and trailer driving and delivery duties.

Skills & Experience

• Previous experience in the New Zealand rural sector is Essential
• A full, current, and clean NZ driver's licence, with the ability to operate a Ute, and reverse trailers. Forklift licence and F endorsement will be an advantage however training can be provided
• Good physical fitness as you will be on your feet for the majority of the day and be required to complete many manual handling tasks throughout the day, you will also be required to regularly lift up to 20kg
• Previous retail and/or sales experience is an advantage but not essential
• Great communication and willingness to be an outstanding team player
• Strong computer literacy skills that enable you to promptly switch on to our systems
• Rural sector knowledge and experiences

We are committed to growing our employees and we develop leadership and technical expertise at all levels of our company. We provide extensive in‑house sales and technical training and offer a number of benefits including retail buying privileges. Grounded in Experience - from season to season, we've been working alongside farmers for over 170 years. Get a foot in the door and build your career with PGG Wrightson.

• Reference #: 31232
• Posted on: 17 Dec 2025
• Closes on: 07 Jan 2026 17:00
• Location(s): Stratford
• Expertise: Administration, Call Centre & Customer Services, Retail, Sales
• Job level(s): Entry, Experienced 1-3 years