Customer Service Operative

DesignerStudio; Sutton; On-site; GBP 26,000; Full time

Job summary

A customer service-focused company in Cheam is seeking a Customer Service Operative to join their team. In this role, you will deliver exceptional service, manage appointments, and support engineers. The ideal candidate excels in communication and organization, and works well under pressure. The position offers a full-time contract with a salary of £25,667 per year and opportunities for growth.

Qualifications

• Must handle challenging calls and remain calm under pressure.
• Experience in a busy high-pressure environment preferred.
• Open to learning and demonstrating a good work ethic.

Responsibilities

• Deliver exceptional customer service standards.
• Manage appointments and engineers' schedules.
• Support administration tasks in the gas department.

Skills

Excellent communication skills

Customer service skills

Organisational skills

Ability to work under pressure

Initiative

Job description

Customer Service Operative – DesignerStudio

Location: Cheam

Salary: £25,667 per year. Increases after probation

Hours: Alternate shifts are 8am-5pm, then 9am-6pm. 1 Saturday per month.

Job type: Full-time, permanent

Bridge Recruitment is helping one of our established clients recruit for an experienced Customer Service Operative to join their ever-expanding team.

Responsibilities

• Achieve exceptional standards of customer service and always deliver The Perfect Repair
• Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions
• Plan engineers work
• Carry out engineer diary management
• Book service appointments
• Approve engineers' timesheets
• Monitor and action escalation reports
• Support the gas department with administration tasks

Requirements

• Must be able to work in a busy and high-pressured environment
• Must be able to handle challenging calls and remain calm under pressure
• Excellent communication skills at all levels (both written and verbal)
• Gas/Home maintenance experience preferred, but not essential
• Exceptional customer service skills
• Understanding delivery of best value and continuous improvement
• Good organisational skills
• Demonstrate initiative and a good work ethic
• Openness to learning

If you feel like you meet the above criteria for the Customer Service Operative role, then please apply now!