Customer Service & Operations Coordinator

Waste Connections, Inc.; Greater London; On-site; GBP 45,000 - 55,000; Full time

Job summary

A solid waste services company in Greater London is seeking a Customer Service Representative responsible for managing office operations, assisting customers, and promoting safety in the workplace. The ideal candidate should have 2 years of customer service experience, strong organizational skills, and proficiency in Microsoft Office applications. This role offers competitive wages up to £55k annually, comprehensive benefits, and opportunities for professional development.

Benefits

Retirement Plan with company match

Comprehensive Medical, Dental, Vision Benefits

Employee Assistance Program

Scholarship Opportunities

Employee Stock Purchase Plan

Life Insurance

Short-Term/Long-Term Disability Insurance

Qualifications

• Proven experience in office administration, event planning, or related roles.
• 2 years of experience in Customer Service or relevant operations experience.
• Strong organizational and multitasking skills with attention to detail.

Responsibilities

• Answer customer calls and process customer orders.
• Accept payments and research billing inquiries.
• Interact with customers to resolve problems or complaints.
• Perform data entry and maintain organized digital records.
• Manage cash deposit processes and prepare operational reports.

Skills

Office administration

Customer service experience

Event planning

Organizational skills

Multitasking

Verbal communication

Written communication

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A solid waste services company in Greater London is seeking a Customer Service Representative responsible for managing office operations, assisting customers, and promoting safety in the workplace. The ideal candidate should have 2 years of customer service experience, strong organizational skills, and proficiency in Microsoft Office applications. This role offers competitive wages up to £55k annually, comprehensive benefits, and opportunities for professional development.