Customer Service Executive

Arnold Clark Group; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

An automotive retail company in the UK is seeking a Customer Service Executive to create an outstanding customer experience at their Chery/SEAT branch in Benton. As a Product Genius, you will enhance the customer journey from enquiry to delivery, assist with showroom presentation, and ensure an excellent customer experience. We're looking for a confident communicator with a positive attitude and a full UK driving licence, as well as a desire to progress into car sales. Competitive benefits and training opportunities are provided.

Benefits

33 days holiday allowance

Generous retail discounts

Private healthcare

Access to a GP 24/7

Pension scheme

Maternity and paternity packages

Opportunities for training and progression

Qualifications

• Full UK driving licence is essential.
• Positive attitude towards customer service.
• Eager to progress into car sales.

Responsibilities

• Prepare showroom and cars for the day.
• Assist in showroom presentation and advertising.
• Support Sales department and ensure excellent customer experience.
• Organise test drives for customers.
• Enhance customer journey from enquiry to delivery.

Skills

Confident communicator

Willingness to go the extra mile

Ability to work independently and in a team

Job description

We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Chery/SEAT branch in Benton and help customers get excited about our products.

Why choose us?

• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression

Hours

You’ll work a five-day week on a set rota that includes weekends (38 hours per week).

About the role

At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch.

This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player, who is looking for clear career progression into car sales.

Day-to-day duties

• Preparing the showroom and cars for the day ahead
• Assist with showroom presentation and advertising
• Supporting the Sales department and delivering excellent customer experience
• Organising and accompanying customers on test drives
• Swotting up on our vehicles and manufacturers
• Learning about our products so you can help our customers find the perfect fit
• Enhancing the customer journey from enquiry to delivery

Essential skills

• You’ll be a confident communicator who understands that a positive attitude gets great results
• Willingness to go the extra mile
• A full UK driving licence
• As happy working on your own initiative as you are in a team
• One of our company values is progression, so it’s vital you are eager to progress within this role to car sales

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.