Customer Service Advisor - £25k-£27k + £2k Bonus

Acorn Group; Halesowen; On-site; GBP 25,000 - 28,000; Full time

Job summary

A customer service provider based in Halesowen is seeking a Customer Service Advisor to deliver exceptional service to customers. You will be the first point of contact for clients, managing inquiries via web, phone, and email while ensuring administrative accuracy. The ideal candidate should be a strong communicator with the ability to multi-task and a passion for top-quality service. A minimum of one year of experience in a similar role is required. The position offers a competitive salary and other benefits.

Benefits

Performance-related bonus

Qualifications

• 1+ years of experience in a customer service role.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Serve customers across various channels.
• Process customer accounts with accuracy.
• Support a culture of continuous improvement.

Skills

Strong Communicator

Effective decision maker

Passion for quality Customer Service

Team Player

Ability to prioritise workloads

Adaptable

Computer literate

Accuracy and attention to detail

Tools

MS Office suite

Job description

A customer service provider based in Halesowen is seeking a Customer Service Advisor to deliver exceptional service to customers. You will be the first point of contact for clients, managing inquiries via web, phone, and email while ensuring administrative accuracy. The ideal candidate should be a strong communicator with the ability to multi-task and a passion for top-quality service. A minimum of one year of experience in a similar role is required. The position offers a competitive salary and other benefits.