Customer Service Advisor: Build Relationships & Drive Solutions

Dubizzle Limited; Burton upon Trent; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading company in customer service is looking for a Customer Service Advisor in Burton upon Trent. This full-time, office-based position involves managing customer queries, building relationships, and providing outstanding service. Ideal candidates will have excellent communication skills and a passion for customer satisfaction. You'll be responsible for resolving issues efficiently and contribute to continuous service improvement. Benefits include 26 holidays, development opportunities, and a generous pension scheme.

Benefits

26 Holidays + bank holidays

Free onsite parking

Company Pension up to 15%

Development opportunities

Cycle-to-work scheme

Employee Discount programme

Refer a friend scheme

Employee Assistance programme

Share Scheme

HealthCare Cash plan

Qualifications

• Experience in a customer service role.
• Strong organisational skills.
• Ability to work in a busy environment.

Responsibilities

• Build strong customer relationships.
• Manage customer caseload effectively.
• Resolve customer queries via email and telephone.
• Proactively identify solutions for customer needs.
• Drive continuous improvement in service.

Skills

Excellent telephone manner

Strong verbal and written communication

Passion for excellent customer experience

Great IT skills

Ability to manage workload effectively

Tools

Microsoft Office Suite

SAP

Job description

A leading company in customer service is looking for a Customer Service Advisor in Burton upon Trent. This full-time, office-based position involves managing customer queries, building relationships, and providing outstanding service. Ideal candidates will have excellent communication skills and a passion for customer satisfaction. You'll be responsible for resolving issues efficiently and contribute to continuous service improvement. Benefits include 26 holidays, development opportunities, and a generous pension scheme.