Customer Service Administrator

Lvmh; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury timepiece company in Manchester is seeking an administrator to manage the service process for timepieces, ensuring exceptional client service and accurate record-keeping. The ideal candidate will have administration experience in a luxury environment, strong communication skills, and the ability to handle clients with care. Join us in a role that values your commitment to excellence and client relationships.

Benefits

Competitive salary

Pension and benefits package

Training and development opportunities

Qualifications

• Administration experience ideally within a luxury or technical field.
• Able to work well under pressure and manage clients' expectations.
• Flexibility to work to changing deadlines.

Responsibilities

• Be responsible for the administration process for TAG Heuer timepieces.
• Accurately register TAG Heuer client timepieces.
• Provide an exceptional client experience through accurate data input.

Skills

Excellent interpersonal and communication skills

Problem-solving skills

Client-centric mindset

Organised and driven

Excellent written and verbal communication skills

Education

GCSE, A Level or NVQ qualifications

Tools

Computer systems

Job description

Full time role Monday to Friday, 36.25 hours per week Monday to Friday 9am to 5pm, based on site

Competitive salary, pension and benefits package

At TAG Heuer and as a member of LVMH Watches & Jewellery division, you will have the opportunity to work with some of the most iconic luxury timepieces in the world and play a key role in crafting an unforgettable experience for our clients. You will have access to exclusive training and development opportunities to empower you and feed a curiosity and growth mindset.

We encourage people of all backgrounds and abilities to apply. TAG Heuer is committed to equal opportunities, we foster and embrace diversity and inclusion within our teams.

LVMH offers and supports a variety of Employee Resource Groups including but not limited to: EllesVMH (community for empowering women), LVMHPride (community for inclusivity and awareness for our LGBTQ employees), LEAD (community for empowerment and inclusivity for LVMH Employees of African Descent). We promote and encourage building a community within your workplace, and with that a safe space for all.

Job responsibilities

• Be responsible for the administration process for TAG Heuer timepieces received at our service centre requiring maintenance/repair.
• Accurately register TAG Heuer client timepieces onto our bespoke database.
• Take account of the client’s repair request and action it appropriately following internal processes.
• Carefully carry out a thorough visual examination of the TAG Heuer timepiece to assist in determining the type of repair required.
• Work with internal departments to obtain any technical information that is required.
• Update our bespoke database with relevant information to produce detailed estimates for the client.
• Provide an exceptional client experience through accurate data input and product knowledge to ensure that the repair information offered is clear and precise.
• Work to a standard of excellence, meeting determined deadlines.
• Develop and maintain current product and systems knowledge.
• Assist and support the development of the team and attend trainings as required.
• Ensure an outstanding service is offered to all clients.
• Embodies the brand values and acts as a passionate Brand Ambassador.
• Actively develops brand knowledge, completing trainings and builds an effective support network.
• Stays updated on product knowledge.

Profile

• Administration experience ideally within a luxury or technical field.
• Excellent interpersonal and communication skills.
• Problem‑solving skills and commitment to producing results.
• Able to work well under pressure and manage client’s expectations with empathy and care.
• Confident PC user with ability to develop an understanding of various systems then manage and maintain accurate records.
• Client‑centric mindset, focused on maintaining and building client relationships.
• Organised and driven to complete tasks within appropriate timeframes.
• GCSE, A Level or NVQ qualifications.
• Knowledge of and ability to use various computer systems.
• Experience in an administration role.
• Excellent written and verbal communication skills.
• Ability to prioritise and plan own workload in accordance with team goals.
• Able to work at a fast pace with a high degree of accuracy and attention to detail.
• Flexibility to work to changing deadlines and work as part of a team.
• Demonstrate an attitude of professionalism, conscientiousness, and reliability.
• Appreciation of luxury customer service & brand values.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.

Join us at LVMH, where your talent is at the heart of our collective successes.