Customer Relations Assistant

International Telephone Products LTD.; Bristol; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in Bristol is seeking a Customer Service Assistant who will provide exceptional support to customers and turn challenges into solutions. This role offers flexible working hours, a competitive hourly wage of £12.60, and numerous benefits including discounts and additional paid leave. Ideal candidates will have a customer-first mindset and strong problem-solving skills.

Benefits

15% discount

Life Assurance

Enhanced pension contributions

Interest-free loans

Free healthy meal option

Qualifications

• Ability to manage multiple responsibilities concurrently.
• Make customers feel valued and supported.
• Possess knowledge of technology.

Responsibilities

• Support customers at checkout and returns desk.
• Greet and welcome customers to set a positive tone.
• Resolve complaints using problem-solving skills.
• Handle returned products accurately and escalate issues.

Skills

Initiative

Customer-first mindset

Computer literacy

Composure under pressure

Job description

Customer Service Assistant – IKEA Bristol

Join our team as a Customer Service Assistant at IKEA Bristol. You will be the friendly face and supportive voice that turns challenges into solutions and visitors into loyal fans.

What We Offer

• Start Date: 13th December
• Competitive hourly rate of £12.60 per hour
• Working hours: 12 hours 3 days per week, 16 hours 4/5 days per week, or 24 hours 5 days per week (flexible options to match your life and business needs)
• Availability required between 10:00 am and 9:00 pm
• 15% IKEA discount & discount portal
• Life Assurance, enhanced statutory pension contributions, interest‑free loans
• Additional days paid leave (given days)
• Free healthy meal option, salad bar, fruit, hot/cold drinks

What You'll Be Doing

• Working on our checkout and returns desk to support customers promptly.
• Greeting and welcoming customers warmly to set a positive tone.
• Using knowledge and problem‑solving skills to resolve complaints quickly.
• Ensuring accurate handling of all returned products and escalating any issues.

What You'll Need

• Initiative and ability to manage several responsibilities concurrently.
• Customer‑first mindset, making customers feel valued and supported.
• Computer literacy and ability to work with technology.
• Ability to remain composed and poised when dealing with a variety of customers and complex complaints.

Benefits of Working with Us

• We value diversity of thought, background, and culture.
• We welcome candidates from all walks of life, including those with disabilities.

Recruitment Process

Please attach an updated CV with your application. Shortlisted candidates will be invited by email for a face‑to‑face interview.