Customer Experience Advisor — Part-Time (25.5h/wk, Fixed Term)

The New Zealand Automobile Association Inc.; Christchurch; On-site; GBP 60,000 - 80,000; Part time

Job summary

A renowned automobile association is seeking a part-time Customer Service Consultant in Christchurch. The role involves welcoming customers, processing transactions, and identifying needs for AA products. Candidates should have prior customer service experience, be well-organized, and possess good communication skills. The position offers fixed-term employment with a commitment to customer satisfaction and teamwork. Join a respected organization that celebrates diversity and supports its members.

Qualifications

• Previous customer service or sales experience (motor industry experience a bonus!).
• Strong attention to detail and well-organised.
• Friendly, professional, and confident communicator.
• Good computer and keyboard skills (intermediate level).
• NCEA Level 1 or equivalent.
• A team player who enjoys helping others.

Responsibilities

• Welcoming customers and processing vehicle and driver-related transactions.
• Identifying customer needs and offering relevant AA products and services.
• Handling customer requests and problem-solving with professionalism.
• Maintaining accurate records and transaction processing.
• Supporting your team to meet service targets and deliver a great customer experience.
• Promoting safe work practices and keeping the workplace tidy and efficient.

Job description

A renowned automobile association is seeking a part-time Customer Service Consultant in Christchurch. The role involves welcoming customers, processing transactions, and identifying needs for AA products. Candidates should have prior customer service experience, be well-organized, and possess good communication skills. The position offers fixed-term employment with a commitment to customer satisfaction and teamwork. Join a respected organization that celebrates diversity and supports its members.