Customer Experience Advisor - FNOL (Steer Business Centre)

Steer Automotive Group; Metropolitan Borough of Solihull; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive services provider is seeking a Customer Experience Advisor to enhance the claims journey for clients. You'll deliver exceptional service via phone and email, manage claims effectively, and support team targets. The ideal candidate has strong communication and multitasking skills. This position comes with a competitive salary and various benefits, including flexible working options and ongoing training opportunities.

Benefits

Competitive salary

Performance-related bonus

29 days holiday plus additional days

Pension contributions

Enhanced parental leave

Financial Wellbeing app

Flexible working

Cycle to work scheme

Virtual GP appointments

Employee assistance programme

Accredited ongoing training

Qualifications

• Friendly and professional communication style.
• Proven ability to multitask in a fast-moving environment.
• Strong organisational skills and attention to detail.

Responsibilities

• Deliver outstanding service to customers and work providers.
• Log and manage new claims accurately.
• Keep customer files accurate across multiple systems.

Skills

Confident communication

Multitasking

Strong organisational skills

Job description

• Competitive salary plus performance related bonus
• 29 days holiday including public holidaysplus additional days with service
• Pension contributions
• Enhanced parental leave
• Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
• Talk to us about flexible working
• Cycle to work scheme
• Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
• Steer Academy provides accredited ongoing training – paid for by the business
• Opportunities for career progression

AtSteer Automotive Group, we’re committed to doing things the right way – deliveringexcellencein every interaction, embracinginnovationto improve the customer journey, and operating withintegrityin all that we do.

Are you passionate about providing exceptional customer service? Do you thrive in a busy, fast-paced environment? If so, we’d love to hear from you!

We’re looking for a Customer Experience Advisor to join our Central Claims (First Notification of Loss) team. In this front-line role, you’ll be the first point of contact for new clients and work providers, delivering a seamless and supportive claims journey by phone and email.

What You’ll Be Doing:

Delivering outstanding service to customers and work providers from the very first contact

Accurately logging and managing new claims in a timely and efficient manner

Handling multiple tasks with precision and professionalism

Supporting your team to consistently meet service level targets

Keeping customer files accurate and up to date across multiple systems

Managing all aspects of the customer journey, including handling enquiries and resolving complaints

What You’ll Need:

A confident, friendly, and professional communication style

Proven ability to multitask in a fast-moving environment

Strong organisational skills and attention to detail

If you're ready to be part of a dynamic team where your work truly matters, apply today and take the next step in your career with us.

Front-line customer service & support, Handling inbound & outbound calls, Booking & scheduling appointments, Vehicle repair progress updates, Complaint handling & resolution