Customer Contact Centre Executive

Snows Group; Southampton; On-site; GBP 33,000; Full time

Job summary

A prestigious motor group in Southampton is looking for a Customer Contact Centre Executive to provide exceptional customer service in a supportive and friendly environment. This role entails making and receiving calls for bookings related to vehicle servicing. Candidates must have a passion for customer care, a friendly demeanor, and the ability to work flexible hours. Competitive salary with various benefits including up to 30 days of holiday and automotive discounts.

Benefits

Competitive salary + commission

30 days holiday including Bank holidays

Birthday day off

No Sunday or Bank Holiday working

Discounts on shopping vouchers

Automotive discounts on services

Refer a friend scheme

Qualifications

• Passion for customer service and supporting customers.
• Ability to work flexible hours due to shift rotation.
• Experience in a call center or similar environment preferred.

Responsibilities

• Make and receive calls for existing customers regarding bookings.
• Assist customers with MOT, servicing, and vehicle-related inquiries.
• Maintain customer satisfaction by providing excellent service.

Skills

Excellent Customer Service

Energetic and Friendly Attitude

Flexibility in Working Hours

Job description

Location Hedge End Region Hampshire Category Customer Contact Centre - Southampton (CCC)
(Customer Contact Centre Executive) Vacancy Type Permanent/Full Time Salary £33,000 OTE Competitive Salary (Uncapped) Job Summary

The Driving Spirit

Are you looking for a change in career? Do you have a passion for excellent Customer Service? Are you energetic, friendly, and welcoming to customers and colleagues?

Our Customer Contact Centre has a position available for a Customer Contact Centre Executive (or a Call Centre Agent for those of you who have been in a similar position in the past).

We would like to offer you the chance to join a fabulous team in the heart of the Hedge End retail park. Working for a prestigious Motor Group, Snows has been in the automotive industry for 60 years!

We are looking for passionate, ethical, and energetic people to join our onsite Contact Centre Team. Unlike other companies, you will be able to work in a warm and inviting office environment with a caring and supporting team to help guide you to being the best you can be.

There is local free car parking within walking distance and the Hedge End train station is just 1 mile away from the office, with good local Bus links. We would like to invite you to apply for our Booking Office positions available now!

Full time hours will help you earn more money and be successful. You will be able to earn upwards of £30,000 per year with the training and support that you will receive.

NOTE: This is not a Sales position and yet still has the opportunity to earn very well through excellent Customer Service skills and would also suit those looking for a Customer Service Advisor position.

What’s in it for you?

We also have other fantastic benefits when you work for us at Snows:

• Competitive salary + commission
• 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary. (Pro rata for part time employees).
• Birthday day off
• Christmas and New Year shutdown days so that you can spend time with your family and friends!
• No Sunday or Bank Holiday working!
• Discounts on shopping vouchers and retail outlets – so you can treat yourself without breaking the Bank!
• Automotive discounts on MOT, Servicing and Parts – to keep your own car in tip top condition!
• And you can earn even more money by recommending your friends to come and work with us too through our refer a friend scheme!

Your role will be to make and receive phone calls for our existing customers. Providing help and assistance in booking them in for their MOT, Servicing and all other work related to their vehicle.

This is a “warm” call position, where customers are expecting to receive our notifications. There is no cold calling here! and we have a lot of customers who need us to contact them to get booked into our very busy workshops. The mix of calls is approximately 60% Outbound and 40% Inbound, but this depends on the time of year.

The ability to be flexible with your working hours is required for this role due to having a 4-week shift rotation. Shifts will range from 8.00am to 8.00pm Monday to Friday. Saturday 9.00am to 1.00pm (Saturday working is only one Saturday in four! So, you still get most of your weekends for a better work / life balance!)

We look forward to receiving your CV for consideration!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of applying then please assume you have been unsuccessful on this occasion.

** Important Consent Note **

By clicking the “Submit Application” button, you are expressly giving your consent to us sharing your CV within Snows. This is for the purpose that other roles within the Group may be suitable for you. As a result, you are giving your consent to receive email contact from Snows for the purpose of discussing available roles with you. Snows will not use your details for any other purpose or share your details with any third parties outside of the Group. If you do not give your explicit consent for the reasons stated above, please do not click the “Submit Application” button.

Thank you for applying to Snows.