Customer Case Handler: End-to-End Support & Care

YTL Construction UK; Trowbridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK contractor is looking for a Customer Case Handler to provide exceptional support and resolve customer issues from start to finish. The role involves managing cases effectively, adapting communication for vulnerable customers, and ensuring regulatory compliance. Successful candidates will possess strong customer service skills, adaptability, and the ability to negotiate. The company offers excellent benefits, including substantial holiday allowances and career development opportunities.

Benefits

Combined pension contribution up to 20%

Career progression opportunities

25 days' holiday

Healthcare package

Life assurance

Electric car leasing options

Cashback from retailers

Volunteering day

Enhanced family leave

Qualifications

• Strong experience in customer service or case management.
• Confident using different IT systems.
• Ability to multi-task and prioritise effectively.

Responsibilities

• Take ownership of customer cases from start to finish.
• Investigate complaints and implement corrective actions.
• Support vulnerable customers and adapt communication.

Skills

Customer service experience

IT skills

Communication skills

Negotiation skills

Time management

Job description

A leading UK contractor is looking for a Customer Case Handler to provide exceptional support and resolve customer issues from start to finish. The role involves managing cases effectively, adapting communication for vulnerable customers, and ensuring regulatory compliance. Successful candidates will possess strong customer service skills, adaptability, and the ability to negotiate. The company offers excellent benefits, including substantial holiday allowances and career development opportunities.